Patient Experience Advisor Prn

3 weeks ago

Camden, United States Cooper University Health Care Full time

**About us**

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

**Short Description**
- Serves as a central resource for information concerning patients’ rights and responsibilities, advance directives and ethical issues.
- Serves as interpreter for Spanish speaking patients when needed.
- Coordinates, investigates and resolves patient grievances concerning the quality of care and service by providing a formal grievance mechanism.
- Leads efforts to collect, analyze and evaluate patient concerns.
- Masters an understanding of the organization’s mission, policies, procedures, and services to respond to patient questions or concerns.
- Responsible for meeting all regulatory regulations and standards.
- Responds to potentially serious incidents and reduces possible litigation.
- Provides leadership and consultation to committees, departments that affect patient needs and rights.
- Refers patients/families to appropriate services and resources.
- Provides leadership role in the inclusion of the patient/family experience.
- Is an integral part of the decision making process across the health system regarding patient experiences.
- Leads patient and family meetings.
- Information Resource

**Experience Required**
5 years of customer service, hospital experience preferred.

**Education Requirements**
High School Diploma or Equivalent required, Bachelor’s Degree preferred.
**Special Requirements**
**Skills/Competency**: Analytical thinking/problem solver, complaint management, conflict negotiation,cultural broker, self motiviatied, data management, excellent communication/good listening, professional manner, respectful, service commitment to customers, self-starter requiring limited supervision. Excellent customer service, patient interaction and organizational skills**.**

Ability to work in a fast-paced environment

Per Diem
Day

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