IT Customer Support Specialist

4 weeks ago


Norfolk, United States Chenega Corporation Full time

Summary Come join a company that strives for Extraordinary People and Exceptional Performance Chenega Services & Federal Solutions, LLC, a Chenega Professional Services' company, is looking for an IT Customer Support Specialist to provide installation, configuration, testing, and technical support services to the Department of Navy's Commander, Operational Test and Evaluation Force (COMOPTEVFOR). Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee's knowledge, critical thinking, innovative solutions for our clients. Responsibilities * Provides technical support to end users for computer, application, system, device, printer, access and hardware issues. * Identifies, researches and resolves technical problems of moderate complexity. * Responds to telephone, email and online ticket requests for technical support. * Documents, tracks, and monitors the problem using applicable systems and tools. May coordinate with other teams or departments to resolve user problems. * Perform hardware and software installations, configurations and updates as needed. * Conducts Windows imaging and cloning of laptops and computers. * Applies Microsoft and other third-party security patches and updates to Windows 10 client workstations. * Provides Video Teleconference (VTC) technical support and assists end users with making VTC calls. * Conducts new user check-ins and check-outs. * Creates and modifies Microsoft Active Directory user accounts. * Will Issue Gov reviewed IT Assets to OPTEVFOR personnel and receive back IT assets for receipt by a Gov/Mil OPTEVFOR member * Assists new users with completing check-in forms and accessing online training. * Provides a monthly status report which contains the progress of work on assigned tasks and future work plans for the upcoming month. Qualifications * Minimum of 3 years experience with Customer Service Support. * Experience with configuring and maintaining Windows 10/11 workstations. * Experience with installing and supporting Microsoft Office 2019 or higher. * Must have the proper and current cyber security qualifications to perform IT privileged administrative functions in accordance with the DoD Cyberspace Workforce Framework (DCWF) and the DoDM 8140.03, Cyberspace Workforce Qualification and Managemernt Program. * Must meet atleast one of the applicable DCWF Work Role Foundation Qualifications, Intermediate which include: * Education: Associate degree or higher from an accredited college or university. When used to satisfy the foundational portion of qualification, the degree must be conferred within the past 5 years by an institution of higher education that is accredited by a nationally-recognized accreditor, unless continuous work in the relevant discipline can be demonstrated; OR * Personnel Certification: EC-Council Certified Network Defender (CND) or GIAC Global Industrial Cyber Security Professional (GICSP) * Active Secret security clearance. Teleworking Details Occasional situational telework possible with government approval Estimated Salary/Wage USD $17.95/Hr.



  • Norfolk, United States DT Professional Services Full time

    Job Summary: DT Professional Services is seeking an IT Customer Support Specialist to provide installation, configuration, testing, and technical support services to the Department of Navy's Commander, Operational Test and Evaluation Force (COMOPTEVFOR). A DoD issued Secret Clearance is required. As with any position, additional expectations exist. Some of...


  • Norfolk, United States Farm Credit Full time

    Farm Credit Services of America (FCSAmerica) is a great place to work. You see it in our people and the relationships they have with each other and our customers. Our passion and commitment to serving both rural America and each other is key to our success in the marketplace. That is why we seek highly motivated, positive-thinking people who foster honesty...


  • Norfolk, United States Spectrum Comm Inc Full time

    Job DescriptionJob DescriptionSpectrum is seeking highly qualified IT Technical Support Specialist to support our proposal for a new program located in Norfolk, VA. Key Roles and ResponsibilitiesAs an IT Technical Support Specialist, you should have experience or the ability to acquire skills related to:Military messaging format linesDrafting, releasing, and...


  • Norfolk, United States LNB Solutions Inc Full time

    We are looking for individuals who are self-motivated, detail-oriented, and have a strong background in technology and customer service. If you have a knack for troubleshooting and a desire to continuously learn and grow in a fast-paced environment, we want you on our team! Responsibilities As a Technical Support Specialist, you will be responsible for...


  • Norfolk, United States LNB Solutions Inc Full time

    Job DescriptionJob DescriptionWe are looking for individuals who are self-motivated, detail-oriented, and have a strong background in technology and customer service. If you have a knack for troubleshooting and a desire to continuously learn and grow in a fast-paced environment, we want you on our team!ResponsibilitiesAs a Technical Support Specialist, you...


  • Norfolk, United States Urban Strategies, Inc. Full time

    Job DescriptionJob DescriptionJob Title: Family Support Specialist II Background: For over 40 years, Urban Strategies, Inc. has assisted residents and community stakeholders to design and implement a wide range of transformative projects in distressed U.S. communities. Our mission is all children and families will be stable and thriving. Job Summary: The...


  • Norfolk, United States Urban Strategies, Inc. Full time

    Job DescriptionJob DescriptionTITLE: Family Support Specialist I REPORT TO: Senior Project Manager LOCATION: TBD STATUS: Full Time BACKGROUND: For nearly 40 years, Urban Strategies, Inc. has assisted residents and community stakeholders to design and implement a wide range of transformative projects in distressed U.S. communities. Our goal is to ensure that...


  • Norfolk, Virginia, United States Veolia WTS Full time

    Job Description The Technical Support Specialist – Fleet Instrumentation and Controls provides electrical, mechanical, controls, and automation support for the deployed fleet of assets. Works closely with field  services, logistics, external customers and commercial teams providing troubleshooting and maintenance support focused on instrumentation,...


  • Norfolk, Virginia, United States Spectrum Comm Inc Full time

    Spectrum is seeking highly qualified IT Technical Support Specialist to support our proposal for a new program located in Norfolk, VA. Key Roles and Responsibilities As an IT Technical Support Specialist, you should have experience or the ability to acquire skills related to: Military messaging format lines Drafting, releasing, and responding to...


  • Norfolk, United States Athena Technology Group Full time

    NMMES-012 - Help Desk Support Specialist II Requisition: 2024-01-007 Description/Job Summary Help Desk Support Specialist II Norfolk, VA Requires US Citizenship Employment Term and Type: Regular, Full Time Required Security Clearance: Secret Required Education: At least 2 years of experience in the field or in a related area. Job Description Support the...


  • Norfolk, United States Cybrex LLC Full time

    Job DescriptionJob DescriptionCybrex is in the process of bidding a new Cyber/IT Services Proposal and is sourcing for potential staff. This position is one of many where we are accepting applications, doing interviews and making contingent employment offers with negotiated salary amounts. Upon a win the Contingent offer would become a permanent offer at the...


  • Norfolk, United States Athena Technology Group, Inc. Full time

    Job DescriptionJob DescriptionDescription/Job SummaryHelp Desk Support Specialist II Norfolk, VARequires US CitizenshipEmployment Term and Type: Regular, Full TimeRequired Security Clearance: SecretRequired Education: At least 2 years of experience in the field or in a related area.Job DescriptionSupport the Naval Sea Systems Command Code 03S (NAVSEA 03S)...


  • Norfolk, United States Norfolk Auto Center Full time

    If you're looking to join a high energy, high performing team that is a leader in the automotive industry, Norfolk Auto Center is looking for you! Due to our ability to provide a World Class parts experience, our customer base has grown exponentially. We currently have an immediate opening on our Parts Team. We are a family owned and operated business and...


  • Norfolk, United States People, Technology and Processes LLC Full time

    Description PWS Position Title: Information Technology (IT) Customer Service Specialist Position Location: Norfolk, VA Clearance Level: Secret Responsibilities will include, but are not limited to : * Conduct basic IT troubleshooting and apply techniques to resolve customer issues. * Assess and send calls to the appropriate individuals in the division when...


  • Norfolk, United States Northeast Community College Full time

    Posting Details Posting Details Classification Title Full Time PM Biweekly Position Title Service Center Specialist Posting Number FY17/18434SF Position...


  • Norfolk, United States Northeast Community College Full time

    Posting Details Posting Details Classification Title Full Time PM Biweekly Position Title Service Center Specialist Posting Number FY17/18434SF Position Status Full-time FLSA Non-Exempt Salary and Benefits This position is in Salary Grade CS2, with a minimum salary of $19.03 per hour. The successful...


  • Norfolk, Virginia, United States Northeast Community College Full time

    Posting DetailsPosting Details Classification Title Full Time PM Biweekly Position Title Service Center Specialist Posting Number FY17/18434SF Position Status Full-timeFLSA Non-Exempt Salary and Benefits This position is in Salary Grade CS2, with a minimum salary of $19.03 per hour. The successful candidate's salary will be calculated based on education and...


  • Norfolk, United States Intercept Health Full time

    Job DescriptionJob DescriptionOvernight Support Specialist - Youth QuestNow offering a sign on bonus of $1000!Intercept Health is a family-owned agency serving various mental and behavioral health, substance use, and foster care needs in Virginia. In 1996, what started as a single group home for boys has evolved year after year to fill gaps and meet the...

  • Contract Specialist

    1 week ago


    Norfolk, United States Eggleston Services Full time

    **Contract Specialist**: - Enjoy a rewarding and challenging position with a nonprofit organization that has been helping educate, train, and provide employment opportunities for individuals with disabilities since 1955. We are seeking applicants for a full-time Contract Specialist who will be responsible for seeking, researching, targeting, and pursuing...


  • Norfolk, United States People, Technology and Processes LLC Full time

    Description Position Title: Information Assurance Analyst (Policy/Planning) Position Location: Norfolk, VA Clearance Level: Secret Responsibilities will include, but are not limited to: * Provide customers technical support by coordinating software, hardware, network, and security issue resolution. * Install, configure, maintain, and troubleshoot IT systems...