Customer Experience Specialist
2 weeks ago
Farm Credit Services of America (FCSAmerica) is a great place to work. You see it in our people and the relationships they have with each other and our customers. Our passion and commitment to serving both rural America and each other is key to our success in the marketplace. That is why we seek highly motivated, positive-thinking people who foster honesty and integrity - the core values that guide how we work and treat others.
Seeking a facilitator of the customer journey through the loan process and all aspects of product delivery before, during and after the closing. As a Customer Experience Specialist, you will be the customer's point-of-contact, establishing strong relationships by providing exceptional levels of service and support. You will engage with customers, prospects, team members and visitors through phone, in-person, and digital channels. Responsible for monetary accounting activities, addressing customer inquiries, assisting with customer-facing technology and overall management of office operations. Accountable for application processing and coordination from the point of application through working with customers to obtain signatures.
Essential Duties & Responsibilities
Customer & Sales Assistance
•Responsible for accurately documenting customer interactions and seeing them through to resolution, including collaboration with teammates and escalation to internal resources when necessary. Generate referrals by promoting core products, services and digital tools. Provide Sales Support for Sales Team.
Monetary Activities
•Follow established protocols to prevent fraud and risk, ensuring appropriate authorization forms are signed, and document and process all monetary transactions such as payments and wire transfers. Responsible for addressing customer inquiries related to payments, interest, and account changes, as well as resolving overdrafts and past due accounts with the involvement of other teammates, if necessary.
Loan Application and Line of Credit Processing and Coordination
•Coordinate new loan application needs from submission to obtaining signatures from customers. Enter applications into appropriate systems and work with officers to gather necessary financial, legal, and identification documentation. Responsible for renewal administration which includes requesting financial information from customers, submitting financials for input, and verifying customer-provided financials. Contact customers regarding renewal status and coordinate with other teammates to ensure documents are prepared. Renewal of operating line of credit.
Office Operations:
•Responsible for tasks like managing invoices, maintaining office supplies, coordinating loan file record retention, providing administrative support to team leaders and teammates, validating vendor identification and work orders, coordinating facility service requests, and managing pooled vehicles by scheduling maintenance and repairs.
Education Requirements
- Preferred Associate's Degree in Business, Finance or related majors or equivalent work experience.
- A minimum of two years' customer service experience or equivalent work experience.
-
Information Technology
Found in: Dice One Red US C2 - 1 week ago
Norfolk, United States People, Technology and Processes LLC Full timeDescription PWS Position Title: Information Technology (IT) Customer Service Specialist Position Location: Norfolk, VA Clearance Level: Secret Responsibilities will include, but are not limited to : * Conduct basic IT troubleshooting and apply techniques to resolve customer issues. * Assess and send calls to the appropriate individuals in the division when...
-
IT Customer Support Specialist
Found in: Dice One Red US C2 - 1 week ago
Norfolk, United States Chenega Corporation Full timeSummary Come join a company that strives for Extraordinary People and Exceptional Performance ! Chenega Services & Federal Solutions, LLC, a Chenega Professional Services' company, is looking for an IT Customer Support Specialist to provide installation, configuration, testing, and technical support services to the Department of Navy's Commander, Operational...
-
Entry-Level Lead Generation Specialist
6 days ago
Norfolk, United States REI Virginia Full timeJob DescriptionJob DescriptionREI Management is growing rapidly and looking for an entry-level Lead Generation Specialist to be the next great addition to our exceptional team. We are looking for competitive, coachable, and incredibly tenacious entry-level Lead Generation Specialists who are not only true sales professionals but who can bring unique value to...
-
Customer Service
3 weeks ago
Norfolk, United States The Specialty Companies Full timeJob DescriptionJob DescriptionWe are looking for a Customer Service Specialist / Graphic Designer who loves working with people, have a great work ethic and is very organized. This person will manage the front desk and prepare printing jobs.This person will provide telephone and in-person assistance to our valued clients. They provide exceptional service...
-
it specialist
Found in: beBee jobs US - 1 week ago
Norfolk, Virginia, United States Department Of The Navy Full timeSummary You will serve as a IT SPECIALIST (CUSTSPT) in the LOGISTICS AND LIFECYCLE ENGINEERING of NAVWARSYSCEN ATLANTIC CHARLESTON SC. DutiesYou will demonstrate knowledge and work experience of Modernization, Sustainment, Logistics, and Customer Support principles, methods, and practices for C41 and IT products and systems. You will be the primary lead in...
-
Logistics Specialist
6 days ago
Norfolk, United States Select Source International Full timeJob DescriptionJob DescriptionJob Title: Logistics SpecialistLocation: Norfolk, VA 23502Duration: 12+ MonthsPay Rate: $28/hrHours: Mon - Fri, 1st shiftJob Description:Our Logistics Specialists manage the movements of assets and personnel, maintain data in the ERP system (SAP) that is directly linked with billing, take orders for new and existing customers,...
-
Sales And Marketing Specialist
4 hours ago
Norfolk, United States McCormick Law & Consulting Full timeCompany DescriptionMcCormick Law & Consulting is a boutique law firm located in Norfolk, VA. We are dedicated to delivering superior results with unmatched personal service. Our team is passionate about providing businesses and individuals with comprehensive legal solutions tailored to their specific needs.Role DescriptionThis is a full-time on-site role as...
-
Sales And Marketing Specialist
Found in: Appcast Linkedin GBL C2 - 9 hours ago
Norfolk, United States McCormick Law & Consulting Full timeCompany DescriptionMcCormick Law & Consulting is a boutique law firm located in Norfolk, VA. We are dedicated to delivering superior results with unmatched personal service. Our team is passionate about providing businesses and individuals with comprehensive legal solutions tailored to their specific needs.Role DescriptionThis is a full-time on-site role as...
-
Training Specialist III with Security Clearance
Found in: Dice One Red US C2 - 1 week ago
Norfolk, United States Athena Technology Group Full timeNMMES-028 - Training Specialist III Requisition: 2024-01-010 Description/Job Summary Training Specialist III Norfolk, VA Requires US Citizenship Employment Term and Type: Regular, Full Time Required Security Clearance: Secret Required Education: Bachelor's Degree in STEM, Business or other related area and at least 7 years of experience in the field or in a...
-
Admissions and Registration Specialist-PT
2 weeks ago
Norfolk, United States Northeast Community College Full timePosting Details Posting Details Classification Title Part Time Hourly Staff Position Title Admissions and Registration Specialist-PT Posting Number FY17/18408SF Position Status Part-Time FLSA Non-Exempt Salary and Benefits This position is in a salary grade CS1, with a minimum salary of $16.71 per...
-
Training Specialist III with Security Clearance
Found in: Dice One Red US C2 - 2 weeks ago
Norfolk, United States VTG Full timeOverview VTG delivers force modernization and digital transformation solutions across warfighting domains. A trusted partner to our Defense and National Security customers, we leverage innovative technologies, deep domain knowledge, and advanced technical expertise to deliver agile solutions matched to the mission. Whether improving speed to capability,...
-
Project Specialist
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Norfolk, United States Visionaire Partners Full timeProject Specialist (Fire)Exciting opportunity to join a growing security team with the largest privately owned security integrator in the world. This opportunity is with a company that truly values a strong culture! Tons of room for growth. RESPONSIBILITIES: Installs, programs, test, repairs, and services a variety of systems and equipment which may include...
-
Secret IT Support Specialist
3 weeks ago
Norfolk, United States Spectrum Comm Inc Full timeJob DescriptionJob DescriptionSpectrum is seeking highly qualified IT Technical Support Specialist to support our proposal for a new program located in Norfolk, VA. Key Roles and ResponsibilitiesAs an IT Technical Support Specialist, you should have experience or the ability to acquire skills related to:Military messaging format linesDrafting, releasing, and...
-
Project Specialist
2 weeks ago
Norfolk, United States Visionaire Partners Full timeJob DescriptionJob DescriptionProject Specialist (Fire)Exciting opportunity to join a growing security team with the largest privately owned security integrator in the world. This opportunity is with a company that truly values a strong culture! Tons of room for growth. RESPONSIBILITIES: Installs, programs, test, repairs, and services a variety of...
-
Training Specialist III
6 days ago
Norfolk, United States Athena Technology Group, Inc. Full timeJob DescriptionJob DescriptionDescription/Job SummaryTraining Specialist IIINorfolk, VARequires US CitizenshipEmployment Term and Type: Regular, Full TimeRequired Security Clearance: SecretRequired Education: Bachelor's Degree in STEM, Business or other related area and at least 7 years of experience in the field or in a related area. ?Job...
-
Training Specialist III
3 weeks ago
Norfolk, United States Athena Technology Group, Inc. Full timeJob DescriptionJob DescriptionDescription/Job SummaryTraining Specialist IIINorfolk, VARequires US CitizenshipEmployment Term and Type: Regular, Full TimeRequired Security Clearance: SecretRequired Education: Bachelor's Degree in STEM, Business or other related area and at least 7 years of experience in the field or in a related area. ?Job...
-
Admissions and Registration Specialist-PT
1 week ago
Norfolk, United States CareerBuilder Full timePosting Details Posting Details Classification Title Part Time Hourly Staff Position Title Admissions and Registration Specialist-PT Posting Number FY17/18408SF Position Status Part-Time FLSA Non-Exempt Salary and Benefits This position is in a salary grade CS1, with a minimum salary of $16.23 per hour. The successful candidate's salary will be calculated...
-
IT Specialist
Found in: Dice One Red US C2 - 1 week ago
Norfolk, United States American Systems Corporation Full timeWe are seeking an IT Specialist for future work supporting the US Navy. If you are seeking a new challenge, this one is for you! As an IT Specialist, you will: * Work with a team of driven, supportive and highly skilled professionals. * Receive a robust benefits package that includes our Employee Stock Ownership Plan! (ESOP) ! * Enjoy flexibility managing...
-
Help Desk Support Specialist
3 weeks ago
Norfolk, United States Akira Technologies Inc. Full timeJob DescriptionJob DescriptionAkira Technologies is seeking a Help Desk Support Specialist to serve as an initial point of contact for troubleshooting hardware and software issues. The role will be supporting the Naval Sea Systems Command (NAVSEA) for the development and sustainment of shore-based ship maintenance and logistics automated information systems....
-
Logistics Specialist
7 days ago
Norfolk, United States CareerBuilder Full timeAround the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us. The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us...