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Senior Living Regional Director of Operations

3 months ago

Chicago, United States Cedarhurst Senior Living Full time

Can you be a real, true friend? Is it your nature to be open, listen deeply, know your heart, respond genuinely, and care as only a real friend cares? If so, we want to meet you.


Cedarhurst, a regional healthcare provider and true friend of older adults, seeks a service-minded, career-oriented individual to join our team as a full-time Regional Director of Operations.


As a Regional Director of Operations (RDO) for Cedarhurst Senior Living, you will have to opportunity to connect with, and positively impact the lives of, our residents daily You will work with the Operations division of Cedarhurst Senior Living in a role that primarily includes providing support and supervision for the day-to-day ongoing operations of Cedarhurst’s senior living communities. As an RDO you will be responsible for monitoring revenue, community census, and staff efficiency, as well as the implementation and oversight of new directives for growth in your assigned territory.


As an RDO, you will impact the lives of our residents by –

· Assisting the Executive Directors in assigned territory development of their management teams, including assistance with interviewing, and hiring, training, and coaching/counseling.

· Supporting Executive Directors, Marketing, and Sales team in efforts to build community census, retain existing residents and promote to the public the communities in the assigned territory.

· Demonstrating competence in regulatory compliance and ensures that each community remains in compliance with all regulatory agencies.

· Performing all communication and support necessary to sustain adherence to budgets at each assigned community and communicate identified strategies to the Divisional Director of Operations.

· Coordinating the planning and implementation of the Pre-Opening process for each assigned new-build community, including assistance to the ED in preparing and maintaining the Pre-Opening Checklist, as well as supervising the completion of selected Pre-Opening tasks and department-specific pre-opening checklists.

· Conducting routine Operations Reviews for each assigned community, and coordinate fulfillment of any special needs with other specialized Cedarhurst staff (e.g., accounting, health services, etc.).

· Developing and/or coordinate new hire orientation and ongoing training and new directives, in conjunction with the Director of Education & Engagement, for assigned communities in relation to person-directed care, life enrichment practices, and quality assurance in accordance with Federal, State, and Local regulations.

· Developing and implement ED orientation for each new ED within the communities you oversee.

· Providing leadership in such a manner that represents key servant leadership principles, including effective listening, empathy, awareness, and persuasiveness.

· Coordinating efforts to provide support services to assigned communities.

· Actively participating in networking and community-based group(s) that are relevant to Cedarhurst’s business.

· Offering proactive solutions to problems and circumstances in keeping with the company vision, values, policies, and standards.

· Performing conflict intervention and resolution for customers, families, employees, and affected parties.

· Available to travel as needed.

· Other duties as assigned.



To become an RDO, you will need –

· Bachelor’s Degree in Business Administration or management-related field OR 9+ years of past experience.

· Applicable State Licensure/Certification required.

· Minimum five (5) years experience in senior housing operations with proven leadership and organizational skills.

· Supervisory Responsibilities.

· Manages five or more (5+) subordinate supervisors who supervise a total of approximately 30-50 employees in the areas of Housekeeping, Resident Care, Maintenance, Dietary, and Office within the primary Community.

· Manages and supports five or more (5+) Executive Directors.

· Provides overall direction, coordination, and evaluation of these units.

· Recruits, interviews, hires, and trains employees.

· Knowledge, Skills, and Abilities Required

· To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Must possess a general knowledge of laws and restrictions regarding Assisted Living care, as well as a solid understanding of opportunities and limits of other levels of care within senior living.

· Excellent communication and interpersonal skills are required along with the heart and passion to work with older adults while providing the best care possible.

· Proven experience in staffing, leading, developing, and retaining a strong team.

· Must have the ability to remain calm in stressful situations, to be flexible, to work well with many interruptions, and have skill in multi-tasking.

· Respect for the principles of resident rights and confidentiality.

· Must be a self-starter, attentive to detail, and possess excellent organizational skills and project management skills.

· Exceptional analytical skills, tireless dedication, and goal-oriented.

· Must exhibit and promote a high level of customer service, hospitality, curiosity, and friendliness toward all residents, visitors, employees, and the overall community.

· Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook), Internet browsers (Chrome, Edge, Internet Explorer), Welcome Home CRM, and electronic medical record systems.


When considering a career with Cedarhurst, please understand that –

· Our core values describe our expectation that every team member will be Passionate, Trustworthy, Empathetic, Positive, Respectful, and Approachable – and in every way a real, true friend of those we serve.

· To be a Cedarhurst team member means you’re devoted to doing The Friend’s Work: In your every effort, you reassure, energize, and inspire older adults in Cedarhurst.

· Cedarhurst believes that its team is its greatest asset. For this reason, we provide our team members with extensive training as well as personal and career development opportunities.

· Cedarhurst believes in promoting from within. We seek team members who wish to grow with us.

· Cedarhurst offers a competitive benefits package including medical insurance coverage, life insurance, long-term disability coverage, and a 401(k) Plan with company match (after 1 year of service).

· Cedarhurst considers the health and safety of its patients, family members, and team members as its highest priorities. All offers of employment are conditioned on completing and passing a background and drug test, encouraged to participate in COVID-19 vaccine program, participating in testing requirements (COVID-19 and TB) and using designated PPE when required.


We are an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.