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Desktop Support Specialist

2 months ago

Lincoln, United States Apex Systems Full time

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.


If you are interested in applying, please send an updated copy of your resume to Jordan at jdobrinsky@apexsystems.com


Position: IT User Support

Location: Lincoln, NE

Work Schedule: M-F; 8am-5pm


Client/Project Summary: a global company headquartered just south of Charlotte, NC, provides IT-managed services, infrastructure solutions, consulting, and products to Fortune 1000 companies. We are committed to enhancing the end user's experience in all facets of the world. Our vision is to empower people to achieve the highest levels of performance by making technology work for them anywhere, anytime, on any device.


Day to Day Responsibilities/typical day look like:

  • Responsible for IT End User Support.
  • Will provide direction and support and service a variety of operating systems and proprietary and standard shrink-wrapped software.
  • Essential Functions - Provide support for Microsoft suite as well as a wide range of shrink-wrapped and proprietary software including Adobe Acrobat, Antivirus, Oracle clients, and Citrix databases through hardware/software installations and desktop support.
  • Provide direct ongoing support to the user community on general computing issues including software upgrades and hardware troubleshooting and repair.
  • Assist with design, build, test and deployment of corporate and site-specific PC images.
  • Maintain support duties through an online ticket management system, updating the status of each ticket in the system, scheduling and keep appointments with end users and keep users informed of the status of each problem through to problem resolution.
  • Provide “how-to” support, problem-solving, and training for office productivity tools to enable improved end user productivity.
  • Strictly follow Celerion-defined Standard Operating Procedures (SOP’s) and work instructions. Act as a second-level support resource for those sites where no dedicated staff are on site.
  • Attempt problem resolution remotely prior to dispatch of a technician. Understand and ensure systems are managed in compliance with GXP best practices.


Requirements:

  • A high school diploma requires, post-secondary education in a related field or equivalent work experience preferred
  • 2-3 Years of relevant experience in IT technical support for desktops, and networks is a plus
  • Excellent problem-solving skills
  • Excellent customer relationship skills
  • Strong written and oral communication skills
  • General knowledge and experience with at least one desktop imaging software package preferred
  • General knowledge of TCP/IP networks and WindoL


*Please note that as a contract employee of Apex Systems, benefits include the below with employee contribution*


Health

Dental

Vision

Life Insurance; Short Term Disability

Hospitalization Coverage

Direct Deposit

Weekly Pay Periods

Training and Development Programs

401k

Referral Program