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Program Manager
2 months ago
This role focuses on enhancing user experience by managing product launches, improving customer-facing content, and analyzing support operations data to identify areas for improvement.
Key Responsibilities:
- Oversee product launches to ensure timely delivery and quality.
- Enhance customer support content and resources.
- Analyze user data and feedback to identify trends and opportunities.
- Implement process improvements for support operations.
Top 3 Daily Tasks:
- Project Management: Manage product launches and ensure adherence to timelines and quality.
- Data Analysis: Identify trends and improvement areas using data analytics tools.
- Feedback Monitoring: Analyze user feedback and escalate critical issues.
Required Qualifications:
- Education: Bachelor's degree in Business, Data Analytics, or related field.
- Experience: 4-5+ years in program management, strong background in business analytics and process improvement.
- Skills: Proficient in project management tools (e.g., Asana, Jira), data analysis tools (e.g., Excel, Google Sheets), and continuous improvement methodologies.
- Communication: Strong ability to manage stakeholder communications and drive understanding.
Preferred Qualifications:
- Experience in the mobile technology industry.
- Familiarity with the Android ecosystem.
- PMP or Six Sigma certification is a plus
