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Technical Program Manager

1 month ago

San Francisco, United States Introlinx Full time

Technical Program Manager (Onsite in San Francisco)


We are looking for a Senior Program Manager for Technology team who can drive large cross-functional Enterprise Programs. Retail experience is a high recommended.

Understands landscape and systems with significant complexity and clear approach to deliver with a wide variety of systems/ technologies; He/she also partners with Delivery and Product leaders to navigate through program execution. The Senior Program Manager in this role is self-driven, quick learner, shows strong sense of partnership and program delivery. Should have experience in working with multiple cross domain teams such as eCommerce, Order Management, Supply Chain, Logistics, Finance, third Party Integrations.


Responsibilities:

Produces meaningful Program plan with clear milestones and deliverables across multiple cross-domain teams. Wholistic program plan including dependencies, risks and other factors impeding the successful execution of the program.

  • Produces Program Forecast on-time, tracks to Forecast and raises alerts on-time before financial overages occur.
  • Can engage right leaders at the right time to resolve issues in the Project/ Program.
  • Can articulate issues clearly, point which delivery / product leader support is needed to keep project on track when issues arise.
  • Can deal with ambiguity and still be able to time-box decisions, keep relevant leaders accountable to make program decisions on time.
  • Can articulate schedule/ cost impacts when delays happen in the project/ program. works with leaders on alternate solutions to keep project on track.
  • Establishes a clear escalation mechanism for the program and uses it when necessary.
  • Depicts strength in Program management and produces for pre and post implementation plans as well.
  • Manages stakeholder expectations includes business interactions, as necessary.
  • Independently drives the program work and is hands-on. May not have PMs supporting in the program based on the size of the program.
  • Orients, orchestrates, and recommends Program strategy.
  • Exercises strong judgment in selecting methods, techniques, and evaluation criteria for obtaining results
  • Use established project management methodologies/tools and work with the project team to successfully manage complex scopes of work(s), which include – defining work effort and estimates, developing effective team execution plan(s), supporting teamwork effort by removing impediments, anticipating issues, and ensuring that the right parties are engaged to resolve problems.
  • Perform financial management of the project: budgeting & forecasting, cost benefit analysis, EV/ROI/earn vs. burn analysis, team velocity, etc. Own project budget. Expected to anticipate budget issues, resolve timely, and adjust forecasts.
  • Plan, monitor, and track delivery of quality control and take corrective action as appropriate.
  • Develop project quality control policy, procedures, and communication plans.
  • Produces meaningful status reports, clearly articulation the overall health of the program w.r.t Scope, Schedule, and Cost. Can clearly define issues, their owners, and ETAs by when resolution/ decisions need to happen to keep project green.
  • Communicate project information to all project team members, sponsors, vendors, and Technology managers, as appropriate.
  • Can interact with third party vendors and partner with VMO, Delivery, Product leaders to define Statements of Work (SOW) and engage the third party vendors on-time for successful on-time deliveries.
  • Anticipate strategic impact to projects (inter dependencies to/from other projects) and coordinate with appropriate parties.
  • Recommend project strategy. Clearly articulate explanations of complex regulatory and project issues/risks to team members and management within the organization.
  • Establish, motivate, and lead high-performance cross-functional teams.
  • Build effective partnerships with, and between, the developers, architects, QA Team and product managers, and across the company.
  • Coordinate with potential product vendors to collect and analyze information and negotiate resolution of issues impacting projects.



Criteria:


  • Retail experience is a high recommended.
  • Should have experience in working with multiple cross domain teams such as eCommerce, Order Management, Supply Chain, Logistics, Finance, third Party Integrations.
  • Prior knowledge of any ERP system is helpful with a good understanding of integration points between systems.
  • 10+ years relevant work experience in Program Management
  • Experience integrating systems on multi-platform and complex systems.
  • Can provide evidence or can clearly articulate their approach of producing a Program Plan spanning multiple functional teams.
  • Strong hands-on experience in driving deliverables across multiple teams with shared accountability with the resource managers.
  • In depth understanding and proficiency of project management methodology/tools, including Jira for Software Development Life Cycle
  • Proven ability in project estimating, budgeting tools, story development, technical concepts, and defect tracking
  • Proven ability in tracking and analyzing project metrics and trends
  • Proven ability to understand and discuss technical concepts, manage trade-offs, and evaluate new ideas with partners across the organization
  • Strong communication, team collaboration, facilitation, and influence skills
  • Strong analytical abilities and interest to use data and metrics to back up recommendations, prioritization, and drive actions
  • Strong drive towards execution; you're a can-do type of person and willing to roll up your sleeves to get the job done.
  • Bachelor’s or master’s degree or equivalent work experience