Program Manager
1 month ago
Robert Half is seeking a dynamic Program Manager to lead and oversee technical projects for the legal operations team. This role 100% remote, supporting a cloud communications client. This role focuses on managing projects that support backend platforms, driving billing, reporting, and cost center initiatives. The Program Manager will work closely with cross-functional teams and provide strategic leadership to ensure project success.
This is a 3-month contract with the possibility of extension.
Key Responsibilities:
- Manage and oversee multiple projects simultaneously, ensuring alignment with program objectives.
- Planning & Implementation: Develop project schedules and detailed roadmaps from inception through delivery, ensuring timely execution and delivery of all program components.
- Track progress across all projects, reporting on the program roadmap, status, development challenges, success metrics, and key milestones.
- Identify potential risks and issues, proactively develop mitigation strategies, and ensure continuous monitoring.
- Build, manage, and maintain program budgets, tracking costs and ensuring financial adherence to allocated resources.
- Continuously seek opportunities to improve the cost, performance, and delivery schedules of the program.
- Maintain high levels of communication with key stakeholders, ensuring their engagement and satisfaction throughout the project lifecycle.
- Facilitate coordination and communication among internal teams and external partners to ensure successful project execution.
- Stay informed about trends, business conditions, and internal processes that could impact projects and programs.
- Utilize Airtable, ServiceNow, and Jira to manage projects, track progress, and ensure the smooth flow of information across teams.
- At least 3 years of experience in leading program or project management roles, especially within technical environments.
- Proven track record of managing technical projects, understanding sprint cycles, and writing out roadmaps.
- Collaboration & Problem-Solving: Excellent collaboration skills, with the ability to work effectively with cross-functional teams and provide actionable suggestions for improvements.
- Experience with Airtable, ServiceNow, or similar project management tools to drive project success.
- Ability to help teams define and improve their processes, especially in environments where processes may not be fully established.
Preferred Qualifications:
- Experience in the legal industry or legal operations.
- Strong ability to collaborate and contribute to the growth of team processes and operations.
- PMP or similar project management certification.
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