Network Analyst

1 week ago

Melville, United States SSi People Full time

Title: Network Analyst - NOC

Location: Melville NY, Rochester NY or Miami FL (Hybid)

Duration: 12 Months (Possibilities of extension)


Job Description:

  • Within this role the Analyst will oversee the configuration, layout, maintenance of the entire network.
  • This person will also analyze, supply feedback, look for trends and provide additional technical support to the Network Control Center.
  • The Analyst will also research and evaluate the network through our NMS tool and recommend needs where applicable.
  • This role will also include interaction with our customer base to provide support, status and direction to ongoing initiatives.
  • The Analyst will need to be well versed with the administration of a heterogeneous network across multiple platforms.
  • The Analyst will work cross-functionally with internal departments, external vendors and the NOC team to coordinate corrective actions, resolve issues, provide documentation as well as metric to performance within our deployed infrastructure.


Responsibilities

  • Plan, validate and deploy network corrective measures as needed
  • Provide network troubleshooting documentation and run books for the department
  • Continuously review all NMS and EMS systems for process improvement
  • Interface directly with customers related to identified chronic issues till resolution
  • Investigate and supply TRR’s to customers as requested
  • Work with support and vendors to resolve complex network problems
  • Organize and drive all post mortem meetings till resolution and closure
  • Provide weekly ticket review related to all NOC tickets to ensure accuracy and content
  • Provide the deep dive analysis through the NMS system to proactively identify network issues
  • Provide metrics (internal and/or customer facing) to management as requested related to team and network performance
  • Lead all complex change management activity
  • Provide feedback to management on process and procedural improvement
  • Direct compilation and validation of records and reports concerning network operation and maintenance
  • Effectively prioritize workload and alter as needed in the interest of the business needs
  • Lead by example and drive the core values of the company
  • Always ensure a quality customer experience


Qualifications:

  • 5+ years’ network administration experience with a NOC environment, include monitoring and surveillance
  • Excellent written and verbal communication skills, interpersonal and presentation skills
  • Ability to manage complex issues and drive action items with customers and inter-departments
  • Ability to promote cross-functional collaboration and teamwork.
  • Ability to perform tasks with minimal supervision
  • Certifications in leading networking hardware/software is a plus
  • Experience with IBM Netcool is a plus


Top Skills:

  • Telecom NOC environment experience, ticketing experience, Sienna 6500 or 3500, MRV, Juniper routers, Cisco routers, SONET. IBM Netcool is a plus.


Education:

  • Bachelor's degree from an accredited College or University in computer science or related area required. Equivalent work experience in a similar position may be substituted for educational requirements.

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