Network Analyst
1 week ago
Title: Network Analyst - NOC
Location: Melville NY, Rochester NY or Miami FL (Hybid)
Duration: 12 Months (Possibilities of extension)
Job Description:
- Within this role the Analyst will oversee the configuration, layout, maintenance of the entire network.
- This person will also analyze, supply feedback, look for trends and provide additional technical support to the Network Control Center.
- The Analyst will also research and evaluate the network through our NMS tool and recommend needs where applicable.
- This role will also include interaction with our customer base to provide support, status and direction to ongoing initiatives.
- The Analyst will need to be well versed with the administration of a heterogeneous network across multiple platforms.
- The Analyst will work cross-functionally with internal departments, external vendors and the NOC team to coordinate corrective actions, resolve issues, provide documentation as well as metric to performance within our deployed infrastructure.
Responsibilities
- Plan, validate and deploy network corrective measures as needed
- Provide network troubleshooting documentation and run books for the department
- Continuously review all NMS and EMS systems for process improvement
- Interface directly with customers related to identified chronic issues till resolution
- Investigate and supply TRR’s to customers as requested
- Work with support and vendors to resolve complex network problems
- Organize and drive all post mortem meetings till resolution and closure
- Provide weekly ticket review related to all NOC tickets to ensure accuracy and content
- Provide the deep dive analysis through the NMS system to proactively identify network issues
- Provide metrics (internal and/or customer facing) to management as requested related to team and network performance
- Lead all complex change management activity
- Provide feedback to management on process and procedural improvement
- Direct compilation and validation of records and reports concerning network operation and maintenance
- Effectively prioritize workload and alter as needed in the interest of the business needs
- Lead by example and drive the core values of the company
- Always ensure a quality customer experience
Qualifications:
- 5+ years’ network administration experience with a NOC environment, include monitoring and surveillance
- Excellent written and verbal communication skills, interpersonal and presentation skills
- Ability to manage complex issues and drive action items with customers and inter-departments
- Ability to promote cross-functional collaboration and teamwork.
- Ability to perform tasks with minimal supervision
- Certifications in leading networking hardware/software is a plus
- Experience with IBM Netcool is a plus
Top Skills:
- Telecom NOC environment experience, ticketing experience, Sienna 6500 or 3500, MRV, Juniper routers, Cisco routers, SONET. IBM Netcool is a plus.
Education:
- Bachelor's degree from an accredited College or University in computer science or related area required. Equivalent work experience in a similar position may be substituted for educational requirements.
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