Current jobs related to Technical Support Supervisor - Melville, New York - KWI

  • Technical Support Specialist

    1 month ago

    Melville, New York, United States Vertilocity Full time

    Job DescriptionJob Title: Technical Support SpecialistJob Summary:Vertilocity is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients. You will be the primary point of contact for clients experiencing technical issues...

  • Technical Support Manager

    4 weeks ago

    Melville, New York, United States KWI Full time

    Technical Support ManagerWe are seeking a highly skilled Technical Support Manager to join our team at KWI. As a Technical Support Manager, you will be responsible for leading our technical support teams and ensuring that our customers receive the highest level of service.Key Responsibilities:Lead and manage technical support teams to ensure timely and...

  • Technical Support Specialist

    6 days ago

    Melville, New York, United States Strategic Staffing Solutions Full time

    Job Title: Technical Support SpecialistJob Summary:Strategic Staffing Solutions is seeking a skilled Technical Support Specialist to provide top-notch customer service and technical support to our clients. As a Technical Support Specialist, you will be responsible for resolving technical issues, providing training and guidance to end-users, and ensuring...

  • Technical Support Director

    2 months ago

    Melville, New York, United States KWI Full time

    About the RoleWe are seeking a highly skilled Technical Support Manager to join our team at KWI. As a Technical Support Manager, you will be responsible for leading our technical support teams and ensuring that our customers receive the highest level of service.Key ResponsibilitiesLead and manage technical support teams to ensure timely and effective...

  • Technical Support Specialist

    3 days ago

    Melville, New York, United States HBK CPAs & Consultants Full time

    Job Summary:As a Support Technician at HBK CPAs & Consultants, you will be responsible for providing fast and useful technical assistance on various technology-based systems. In addition, you will answer queries on fundamental technical issues and offer advice to solve them.Key Responsibilities:• Provide end-user remote support and remediation for...

  • Technical Support Specialist

    2 weeks ago

    Melville, New York, United States HBK CPAs & Consultants Full time

    Job Title: Support TechnicianAt HBK CPAs & Consultants, we are seeking a highly skilled and motivated Support Technician to join our team. As a Support Technician, you will be responsible for providing fast and effective technical assistance to our clients on various technology-based systems.Key Responsibilities:Provide end-user remote support and...

  • Technical Operator

    7 days ago

    Melville, New York, United States The Estee Lauder Companies Full time

    Job SummaryWe are seeking a skilled Technical Operator to join our team at The Estée Lauder Companies. As a Technical Operator, you will be responsible for ensuring assigned packaging resources are changed over and operating at the production standard while meeting all safety and quality expectations.Key ResponsibilitiesOperate and support changing over...

  • Technical Support Manager

    1 week ago

    Melville, New York, United States KWI Full time

    Job Title: Technical Support ManagerAt KWI, we are seeking a highly skilled Technical Support Manager to join our team. As a Technical Support Manager, you will be responsible for leading our technical support teams and ensuring that our customers receive the highest level of service.About the RoleThis is a critical role that requires a strong technical...

  • Technical Operator

    3 weeks ago

    Melville, New York, United States The Estee Lauder Companies Full time

    Job Title: Technical OperatorJoin The Estee Lauder Companies as a Technical Operator and contribute to the production of high-quality finished goods. As a key member of our manufacturing team, you will be responsible for ensuring the efficient operation of packaging equipment and maintaining a clean and orderly work center.Key Responsibilities:Operate...

  • Technical Operator

    7 days ago

    Melville, New York, United States The Estee Lauder Companies Full time

    Job SummaryWe are seeking a skilled Technical Operator to join our team at The Estée Lauder Companies. As a Technical Operator, you will be responsible for ensuring assigned packaging resources are changed over and operating at the production standard while meeting all safety and quality expectations.Key ResponsibilitiesOperate and support changing over...

  • Customer Service Representative

    2 days ago

    Melville, New York, United States Michael Page Full time

    Job SummaryMichael Page is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our customers through various channels, including phone, email, and live chat. Your primary goal will be to resolve customer inquiries and issues in...

  • Technical Operator

    3 days ago

    Melville, New York, United States The Estee Lauder Companies Full time

    Job Summary:As a Technical Operator at The Estée Lauder Companies, you will play a crucial role in ensuring the efficient production of high-quality finished goods. This position requires a strong focus on safety, quality, and resource management.Key Responsibilities: Comply with all prescribed Safety and GMP procedures to maintain a safe working...

  • IT Support Specialist

    2 weeks ago

    Melville, New York, United States HBK CPAs & Consultants Full time

    Job Title: Support TechnicianAs a Support Technician at HBK CPAs & Consultants, you will play a critical role in providing technical assistance and support to our clients. Your primary responsibility will be to troubleshoot and resolve technical issues related to our clients' technology systems.Key Responsibilities:Provide remote support and remediation for...

  • Technical Operator

    2 days ago

    Melville, New York, United States The Estee Lauder Companies Full time

    Job Summary:The Technical Operator will be responsible for ensuring the efficient operation of packaging equipment during production runs, performing basic mechanical troubleshooting, and assisting the mechanic in basic set-ups and changeovers. This role requires strong technical skills, attention to detail, and the ability to work effectively in a team...

  • Product Support Specialist

    4 weeks ago

    Melville, New York, United States Lutech Veterinary Industries Full time

    Job OverviewWe are seeking a highly skilled and detail-oriented Product Support Technician to join our team at Lutech Industries. As a Product Support Technician, you will play a critical role in ensuring the quality and reliability of our products by executing repairs, quality control inspections, and maintenance tasks.Key Responsibilities:Evaluate and...

  • Tax Supervisor

    4 weeks ago

    Melville, New York, United States Marcum LLP Full time

    Job Title: Tax SupervisorMarcum LLP is a leading accounting and consulting firm seeking a highly skilled Tax Supervisor to join our team.About the RoleWe are looking for a seasoned Tax professional with strong leadership skills to oversee tax field work and manage a team of tax professionals. The ideal candidate will have a strong understanding of tax laws...

  • Tax Supervisor

    4 weeks ago

    Melville, New York, United States Marcum LLP Full time

    Job Title: Tax SupervisorMarcum LLP is seeking a highly skilled Tax Supervisor to join our growing and well-established national firm in Melville, NY. This position requires an experienced Tax professional with strong interpersonal and supervisory skills.ResponsibilitiesExecute Tax field work with limited Partner or Manager oversight.Keep current on recent...

  • Machine Operator

    1 month ago

    Melville, New York, United States Nationwide Technical Resources Corp. Full time

    Job SummaryWe are seeking a skilled Machinist to join our team at Nationwide Technical Resources Corp. The successful candidate will be responsible for planning and laying out work assignments, setting up and operating machine shop tools to fabricate precision parts to blueprint specifications.Key ResponsibilitiesPlan and lay out work assignments to meet...

  • Technical Operator

    3 days ago

    Melville, New York, United States The Estee Lauder Companies Full time

    Job SummaryAs a Technical Operator at The Estée Lauder Companies, you will be responsible for ensuring assigned packaging resources are changed over and operating at the production standard while meeting all safety and quality expectations. This role requires strong technical skills, attention to detail, and the ability to work effectively in a team...

  • Senior Technical Advisor

    1 week ago

    Melville, New York, United States Henry Schein Full time

    Job Overview:This role involves providing remote technical support to customers, technicians, and field sales teams for dental equipment in practitioner offices. The focus is on delivering excellent customer service and resolving technical issues efficiently.The ideal candidate will have strong analytical skills, be able to troubleshoot complex problems, and...

Technical Support Supervisor

2 months ago

Melville, New York, United States KWI Full time

Help Desk Manager

Position Overview

The Help Desk Manager plays a crucial role in overseeing and resolving all Help Desk incidents that arise from both clients and internal teams. This position involves managing a team of analysts and ensuring they have the necessary staffing, tools, resources, and expertise to effectively troubleshoot and resolve reported issues. A strong focus on root-cause analysis and a commitment to metrics-driven decision-making are essential for this leadership role.

As our Help Desk operates around the clock, the Help Desk Manager must be prepared to work during weekends and holidays. The standard work schedule for this role is Monday to Friday from 9 AM to 6 PM.

About KWI

KWI is a dynamic organization with a vision to be the leading provider of cloud technology solutions tailored for retailers. We offer a comprehensive, unified commerce solution from a single database, specifically designed to empower specialty retailers in expanding their business. Our esteemed clientele includes globally recognized brands.

We integrate Point of Sale, Merchandising, e-Commerce, CRM, and Loss Prevention into a single cloud-based platform. Our company is driven by values and a mission, believing that effective leadership in strategy, operations, and personnel will foster ongoing product innovation and service excellence.

Core Competencies Required

  • Building cohesive teams that leverage diverse skills and perspectives to achieve shared objectives.
  • Providing clear direction, delegating tasks, and removing barriers to facilitate workflow.
  • Leading by example; setting high standards and expecting excellence from oneself and others.
  • Proactively adopting innovations in digital and technological applications that enhance business operations.

Key Responsibilities

  • Provide leadership and support to multiple teams, serving as the primary point of escalation.
  • Educate, coach, and mentor analysts in their respective roles and responsibilities.
  • Ensure teams gather comprehensive information from customers regarding system issues (hardware/software/network) and strive for resolution.
  • Oversee the identification and escalation of issues that pose risks.
  • Supervise the troubleshooting, diagnosis, and resolution of technical issues related to POS systems.
  • Manage restorative and maintenance actions to resolve customer issues and follow up on any outstanding problems.
  • Act as the Support Services liaison for software developers, handling requests for information, de-escalations, and corrective actions stemming from ticket escalations.
  • Train support staff on operational procedures, troubleshooting methods, and new technologies.

Qualifications

  • Exceptional interpersonal, verbal, and written communication skills.
  • Strong understanding of technology and technical support concepts.
  • Familiarity with the retail environment, particularly POS systems and related components.
  • Experience with Apple and/or other mobile applications is advantageous.
  • Prior experience with POS systems and proprietary software is highly desirable.
  • A minimum of 5 years in an IT call center environment.
  • Experience in call center support roles.
  • At least 3 years of experience managing call center teams.
  • Flexibility in scheduling, with the ability to work during holidays and weekends.

Employee Benefits

  • Comprehensive Medical, Dental, and Vision coverage.
  • Four weeks of paid time off in the first year.
  • Year-round summer hours.
  • Tuition reimbursement program.
  • Discounts from the building café.
  • 401(K) plan with a 50% company match (up to 6% of employee contributions).
  • Employee referral incentives.
  • Annual volunteer day.

Work Environment

We recognize the importance of flexibility for our teams, which is why we implement a hybrid work schedule. In-office days are Monday, Tuesday, and Thursday, while remote work is permitted on Wednesdays and Fridays.

Collaboration is key to our success, and we believe that in-person interactions enhance team performance. Our workplace culture includes monthly events, weekly bagel mornings, a state-of-the-art coffee machine, a fully stocked snack pantry, and various surprise and delight moments throughout the year.

Commitment to Diversity

KWI is dedicated to fostering a diverse and inclusive work environment, recognizing that this is vital to our success. We strive to create a workplace where all individuals are treated equitably, regardless of their background. We uphold equal opportunity employment principles and expect all team members and partners to share this commitment.