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Community Life Service Coordinator

3 months ago

Boston, United States The Community Builders, Inc. Full time

About The Community Builders:

The Community Builders, Inc. (TCB) is an entrepreneurial real estate developer and owner. Our mission is to build and sustain strong communities where all people can thrive. We envision a world with vibrant, safe and inclusive neighborhoods where all people live in healthy homes with equitable access to resources and opportunities to pursue their dreams, and we work to make that vision a reality. Founded in 1964, TCB currently owns/manages 12,000+ units of rental housing across the Northeast, Mid-Atlantic, and Midwest.


About Community Life

Community Life (CL) is The Community Builders (TCB)'s place-based model that uses healthy and stable housing as a platform for connecting our residents to services, community resources and opportunities so they can thrive. By creating programs and building strategic partnerships with residents and local stakeholders, CL helps create pathways to opportunities in early education, economic mobility, youth development, community engagement, voting registration, healthy living, and resident leadership.


Position Description:

Reporting to the Director of Community Life - Boston, the Community Life Service Coordinator (CLSC) develops and coordinates support services for residents of 125 Amory Street, a property for older adults in the Jamaica Plain area of Boston. The CLSC will ensure resident and community success through close work with property management, building and sustaining relationships with local and regional partners, planning programs and other on-site opportunities for residents, and working one-on-one with residents to assist them in achieving their goals.


A successful leader in this role will have the opportunity to:

  • Build relationships with residents to better understand their needs and aspirations and connect them with local resources and opportunities, including support for Activities of Daily Living
  • Develop strategic partnerships with local service providers; bring on-site programs to the property and provide referrals to off-site opportunities and services
  • Conduct the Community Life Questionnaire annually
  • Develop an annual Community Success Plan, a strategic work plan that includes strategies, activities and partners necessary to impact CL outcomes
  • Conduct new welcome orientations for new residents
  • Create consistent outreach and communication with residents, including newsletters, flyers, telephone calls and door knocking
  • Use of TCB's data collection and analysis systems, CL Connect and Power BI, to document services provided to residents and outcomes achieved
  • Participation and coordination of resident support and resources around housing stabilization issues such as late rent payments, housekeeping and other lease compliance issues
  • Participate in ongoing professional development, at least 12 hours per year that pertain to the SC position
  • Recruit and lead volunteers and interns to assist on the site
  • Attend trainings and continue education opportunities offer by the Community Life team
  • Attend supervision meetings, and site team meetings
  • Other duties and responsibilities as requested


TCB succeeds with diverse and inclusive teams

The Community Builders, Inc. is committed to ensuring diversity in its workplace, and candidates from diverse backgrounds are strongly encouraged to apply. As a mission-directed nonprofit with a longstanding focus in urban neighborhoods, TCB believes that our potential impact as a local partner, housing provider, and great neighbor, are immeasurably enhanced when staff and leadership combine technical proficiency with the abilities, perspective and insight that can only arise from true representation of the communities that we serve.


Knowledge, Skills and Abilities:

  • Experience working with older adults to support their aspirations
  • Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services
  • Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but not limited to, residents, senior staff, volunteers, interns, and community partners
  • Ability to collect, track and understand data in order to assess programs and partnerships and inform strategies
  • Operate in a timely manner, with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners
  • Excellent communication, organization and writing skills
  • Knowledge of federal, state and local policies affecting housing is a plus.
  • Ability to work occasional weekends and evenings is required
  • Bilingual English/Spanish speakers highly encouraged to apply


Education & Experience:

  • Bachelor’s degree with a focus in social work, human services, public health, or community development; Master’s in Social Work, or comparable degree, preferred
  • 2+ years of overall professional experience working with families in housing, healthcare or human services agencies required
  • Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs
  • Previous engagement, communication and collaboration with residents of diverse socioeconomic and cultural backgrounds
  • Experience working with partners and site team members to implement programs and initiatives
  • Knowledge of Yardi, Property Management databases, and Dynamics is a plus.



The Community Builders, Inc. is committed to ensuring diversity in its workplace, and candidates from diverse backgrounds are strongly encouraged to apply.