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Business Development Manager
2 months ago
Job Description: Luxury Services Business Development Manager
PSG OC is seeking a high-level Business Development Manager to support our client's needs in the luxury services space. This role is fully onsite in Santa Monica and will be managing a small team. In this role, you will play a pivotal part in enhancing the company's reputation by ensuring an exceptional client experience from the initial interaction to the final delivery of services. We are looking for a dynamic leader with a strong background in business development management, exceptional problem-solving skills, and the ability to inspire and guide a team to achieve and exceed targets. Your contributions will be crucial to the company's success, ensuring client satisfaction, addressing discrepancies, and effectively managing operational challenges, while focusing on upselling additional services and enhancing the overall customer experience.
About the Client: Professional Search Group OC is proud to partner with a high-end, high-volume, prestigious, award-winning, renowned for providing luxury photography services. Their commitment to excellence has earned them numerous awards and a distinguished reputation among their clients. Our client is seeking candidates who have managed a sales team, specializing in upselling clients on additional goods/services and has a solid background in outbound sales calls, potentially with an established book of high-end clientele within the Los Angeles and surrounding area market.
Key Responsibilities:
- Oversee daily operations of the Appointment Setting Department and Business Development Team, ensuring efficiency and excellence across all activities.
- Create and execute strategic plans to meet company goals, including increasing bookings, maximizing opportunities, and expanding the client base through effective upselling strategies.
- Lead, coach, and motivate team members, setting performance standards and tracking their progress.
- Address client discrepancies and concerns professionally, ensuring all issues are resolved to the client's satisfaction and maintaining the company’s high standards and reputation.
- Manage operational challenges efficiently, collaborating with the finance department to minimize financial impact.
- Cultivate a positive, collaborative, and high-performance culture within the team.
- Participate in recruiting, training, and developing business development and appointment-setting staff.
- Build and maintain strong, long-lasting client relationships, ensuring a seamless and premium customer experience.
- Step into client-facing roles as needed.
- Generate and analyze reports to identify areas for improvement in bookings and business development, including upselling strategies.
- Collaborate with other departments to ensure a cohesive approach to achieving business objectives.
- Represent the company at events, exhibitions, and networking opportunities to enhance visibility and acquire new business leads.
Requirements:
- Proven team leadership experience in Business Development Management or in a similar leadership role, preferably in a high-volume, high-end outbound sales environment with a focus on upselling and business outreach.
- Excellent communication, negotiation, and interpersonal skills.
- Strong analytical skills with a strategic mindset.
- Ability to lead and inspire a team to meet and exceed targets.
- Exceptional problem-solving skills and the ability to handle customer complaints and discrepancies gracefully.
Apply with Professional Search Group OC today for this exceptional Direct Hire opportunity
