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Configuration Manager

4 months ago

Ashburn, United States CCS Global Tech Full time

Job Details:

Experience Requirements:

• Bachelor's Degree

• Strong customer interfacing experience

• Experience with ITIL practices

• 5+ years experience with Configuration / Change Management

• Experience with Microsoft applications including Word, Excel, and Outlook, Ticketing systems such as ServiceNow

• Strong communication skills

• Excellent analytical and problem-solving skills, with meticulous attention to detail.


Required Certifications: ITIL Service Management Foundation Certification (ITILv4)

Preferred Qualifications: ITIL Certification Essential Requirements


Job Duties

Our programs support multiple Federal agencies, the Department of Defense and often focused on the space initiatives of our government customers.


• Identify and document all configuration items (CIs) within our IT environment, including hardware, software, documentation, and other components.

• Work with different teams and implement ICR, CR, EBF, Routine CR, and firewall requests as needed.

• Maintain a ticketing system and or Config Management database to accurately track and manage all CIs and their relationships.

• Implement and enforce configuration management policies, standards, and procedures to ensure consistency and accuracy across the organization.

• Conduct regular audits and reviews to verify the accuracy and completeness of configuration data.

• Develop and implement change management processes and procedures to effectively control and manage changes to the IT infrastructure.

• Evaluate change requests for potential impact on existing configurations, services, and systems, and assess risks accordingly.

• Ensure that changes are properly documented, tested, and authorized before implementation to minimize disruptions and mitigate risks.

• Collaborate closely with IT teams, stakeholders, and vendors to gather information, assess requirements, and implement changes in alignment with business objectives.

• Communicate effectively with all relevant parties to ensure awareness of upcoming changes, potential impacts, and resolution of any issues or conflicts.

• Provide training and guidance to IT staff on configuration and change management processes, tools, and best practices.