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Account Manager

1 month ago

Los Angeles, United States John H. Carter Company, Inc. Full time

SUMMARY

The Account Manager will oversee project pursuit, day-to-day business and relationships with new and assigned accounts, exceeding client expectations. This individual will develop new accounts as well as grow the size and revenue of existing customers by properly qualifying request for quotes and implementing the Solution Selling Work Process when applicable. The Account Manager must be a customer relationship manager, a partner whose understanding of and relationship with their assigned accounts can help increase the amount, speed, and certainty of profits generated through the relationship. The Account Manager must become familiar with these customers’ businesses and needs, as well as understand the value of our offerings, how those offerings apply to a client’s Key Performance Indicators (KPIs) and profit improvement, and how to communicate that value effectively. A successful Account Manager will manage the account planning process and lead a team of product sales experts, consultants, and services personnel to focus on issues critical to the customer’s success. Through leveraging our internal and principals’ knowledge, services and solutions, an Account Manager is charged to develop strong relationships at higher levels than traditional outside sales. The Account Manager is ultimately responsible for the company’s business results from the account as well as those serving it.

ESSENTIAL RESPONSIBILITIES

UNDERSTANDS THE CUSTOMER AND MARKET

· Focuses on value the Customer needs

· Build strong, mutually beneficial, enduring Customer relationships

· Understands and communicates Customer needs and business strategy/initiatives to ensure continued leadership in delivering creative solutions

· Support our customers’ drive/need for project execution, operational efficiency and effectiveness

· Support our customers’ needs from the day-to-day support required from our customer service, inside sales, field service technicians and manufacturer’s support teams

· Maintains a high degree of industry knowledge and awareness including: trends, technology advancement, significant accomplishments by others in the business, state of the competition, and significant events related to the Company’s business and the customer businesses.

· Identifies, establishes, and maintains business relationships with customers final decision makers and managers who influence the selection of solutions.

· Maintains a thorough understanding of the customer’s business, including products and processes, markets served, key customers, industry dynamics that effect the customer’s business, and events that influence the customer’s profits and therefore their accessible spend and drivers for that spend.

· Identifies the customer’s Critical Success Factors (CSF), Key Performance Indicators (KPI), and key initiatives to support development of account plans, sales strategies, and project justifications.

ESSENTIAL SKILLS REQUIRED

· Strong technical background in process control, instrumentation and automated solutions

· Excellent communications (presentation, verbal, and written skills) and interpersonal skills

· Highly effective at building long-term relationships

· Experience in negotiating contracts, deal making and making presentations

· Strong ‘Customer First’ focus

· Effective at dealing with a variety of Customer roles, including senior positions

· Ability to navigate ambiguous situations

· Strong team player

· Entrepreneurial work ethic

· Knowledge of Emerson\Emerson Process Management organization.

· Basic knowledge of the entire Emerson Process Management offering

· Understanding of customers’ organizations, business models and processes

· Understanding of customers’ Value Chain

· Manages across multiple divisions, companies, and organizations

· Experienced with Process Control Systems.

· Proficient with Microsoft Office applications.

· Willingness to work the hours needed to meet customer requirements.

REQUIRED AND PREFERRED EXPERIENCE AND EDUCATION QUAILIFICATIONS

· B. Sc. In Engineering preferred

· 3 years or more in industrial or adjacent segment outside sales or account management or engineering/maintenance/process control experience in a process plant is preferred.


PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means.

If you wish to become an approved agency to assist us in our employment efforts, please submit your request to careers@johnhcarter.com.