Customer Service Assistant

4 weeks ago

Warren, United States Warren Trumbull County Public Library Full time
The Warren-Trumbull County Public Library is currently seeking to fill a Part-Time Customer Service Assistant position to join our team at the Howland Library location and contribute to our mission of promoting literacy, lifelong learning, and community engagement. As a Part-Time Customer Service Assistant, you will play a vital role in delivering exceptional service to our customers. You will assist library visitors with their information needs, help them access resources, and create a positive and welcoming atmosphere within the library.

ESSENTIAL DUTIES
  • Participates in routine public service by circulating materials to customers, which includes checking materials in and out, placing holds, registering borrowers, collecting fines and fees.
  • Provides basic reference and reader's advisory service to customers of all ages.
  • Assists in branch operations - opens and closes the circulation desk and/or building, counts money and balances cash register, plans and sets up displays and/or bulletin boards, sorts and shelves materials, reads shelves, etc.
  • Performs clerical tasks related to processing Search Ohio and other ILL's to include searching lists, checking in, and labeling materials.
  • Answers the telephone, responds to inquiries and directs calls, uses public address system (in locations where applicable).
  • Attends to public use photocopiers - adds paper, assists customers with machine problems, contacts supervisor regarding service needs.
  • Assists users with public computers and online catalog terminals. Troubleshoots minor hardware/software issues; opens help desk tickets and elevates calls for technical service as appropriate.
  • Able to assist customers with downloading electronic resources onto a variety of devices.
  • Provides users with general information about library services, directing them to other departments or Branch libraries as appropriate.
  • Applies library policies to be consistent with circulation procedures in public service situations.
  • Assists Youth Services Librarian with signups for story time and other programs; processes reading logs and incentives for reading programs.
  • Handles returned mail. Mails appropriate policy forms with library cards. Enters customer registration data into computer. Maintains application files.

QUALIFICATIONS/REQUIREMENTS

High school diploma or equivalent. Strong customer service skills and a friendly, approachable demeanor. Excellent communication and interpersonal skills. Basic computer skills, including familiarity with Microsoft Office and library software. Ability to work well independently and as part of a team. Interest in and knowledge of books, literature, and library services is a plus. Experience working in a library or similar customer service role is preferred but not required.

Position is part-time (24 hours/week). Please refer to the Core Competencies for Library Staff on the library's website, www.wtcpl.org.

BENEFITS
  • Retirement Plan: OPERS- Mandatory 10% employee contribution, 14% employer contribution
  • 13 Paid Holidays
  • PTO Plan
  • Employee Assistance Program
  • Continuing education opportunities

Position will be open until filled.Learn More

  • Store Customer Service Representative

    3 weeks ago

    Warren, Michigan, United States Gordon Food Service Full time

    Store Associate Role Description:We are seeking highly motivated and customer-focused individuals to join our team as Part Time Store Associates. In this role, you will play a key part in driving sales success, providing exceptional customer service, and promoting a positive shopping experience. Our team members are ambassadors of our brand, embodying the...

  • Delivery Driver and Customer Service Specialist

    2 weeks ago

    Warren, Michigan, United States US Postal Service Full time

    The US Postal Service is hiring a Delivery Driver and Customer Service Specialist to join our team! As a Rural Mail Service Representative, you will deliver mail and packages along a designated rural route while providing exceptional customer service to residents on your route.Job ResponsibilitiesThis role involves delivering mail and packages to residential...

  • Customer Service Representative

    2 weeks ago

    Warren, Michigan, United States TEKsystems Full time

    About the RoleAs a Customer Service Representative at TEKsystems, you will play a vital role in providing exceptional customer-centric service to internal and external customers. You will be responsible for assisting customers by answering questions, helping with vehicle support, and marketing support across various social media platforms.Key...

  • Customer Service Representative

    4 weeks ago

    Warren, Michigan, United States U-Haul Full time

    U-Haul Customer Service Representative Job OverviewThis is a part-time opportunity with U-Haul to work as a customer service representative, ensuring customers receive exceptional service and assistance. The role involves working in a supportive team environment to provide help to customers on their journeys by inspecting and maintaining equipment.Estimated...

  • CUSTOMER SERVICE REPRESENTATIVE

    31 minutes ago

    Warren, United States Family Dollar Full time

    Family Dollar - 1139 W MARKET ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...

  • Customer Service Associate

    3 weeks ago

    Warren, Michigan, United States Family Dollar Full time

    At Family Dollar, we are looking for a talented Customer Service Associate to join our team. As a Customer Service Representative at Family Dollar, you will be responsible for providing exceptional service to customers. You will greet customers and assist them with the selection of merchandise, complete cash register transactions, and answer questions...

  • Customer Service Liaison

    2 weeks ago

    Warren, Michigan, United States Jay Munj - State Farm Agent Full time

    Job OverviewAre you looking for a challenging and rewarding career in sales and customer service? Look no further! As an Assistant Office Manager at Jay Munj - State Farm Agent, you will play a vital role in driving business growth, developing customer relationships, and promoting State Farm insurance and financial services.Key Responsibilities:Sales and...

  • Customer Service Liaison

    4 weeks ago

    Warren, Michigan, United States State Farm Insurance Full time

    Job Summary: We are seeking an experienced Insurance Policy Specialist to join our team at State Farm Insurance. As a Customer Service Liaison, you will be responsible for assisting customers with inquiries and policy changes. You will provide accurate and timely information regarding insurance products and services. Key Responsibilities:Process policy...

  • Customer Service Representative

    3 weeks ago

    Warren, Michigan, United States Penske Full time

    Penske is seeking a motivated Customer Service Representative to join their team. In this role, you will handle incoming sales and customer service calls in a busy Corporate Sales Center.">Responsibilities:Handle incoming sales and customer service callsExplain sales procedures and respond to inquiriesInput customer information into the Salesforce.com...

  • Customer Service Representative

    1 week ago

    Warren, Michigan, United States U-Haul Full time

    Customer Service RepresentativeWe are seeking a highly motivated and friendly individual to join our team as a Customer Service Representative at U-Haul in Warren, Ohio. The estimated salary for this role is $15.50-$18.00 per hour, depending on experience. As a key member of our customer-facing team, you will provide exceptional service to customers, ensure...

  • Customer Service Expert

    3 weeks ago

    Warren, Michigan, United States Burlington Full time

    Burlington Stores, Inc. is committed to providing world-class customer service and is seeking a skilled Customer Service Expert to join our team in Warren, Michigan. As a key member of our sales floor team, you will be responsible for greeting and assisting customers, maintaining a clean and organized sales floor, and supporting the management team with...

  • Customer Service Specialist

    3 weeks ago

    Warren, Michigan, United States DSW Full time

    **Key Responsibilities:**As a Customer Service Specialist at DSW, you will be the face of our company, interacting with customers daily to provide an exceptional shopping experience. You will assist customers with finding products, process transactions, and ensure that the store is well-stocked and organized.To succeed in this role, you must have excellent...

  • Customer Service Specialist

    2 weeks ago

    Warren, Michigan, United States MI Health Quotes Full time

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at MI Health Quotes. The ideal candidate will provide exceptional customer service over the phone, email, and other forms of correspondence.This role involves being the primary point of contact for new app submissions, creating client profiles, and submitting information...

  • Customer Service Representative

    1 week ago

    Warren, United States U-Haul Full time

    Location: 24140 Groesbeck Hwy, Warren, Michigan 48089 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    7 months ago

    Warren, United States U-Haul Full time

    Location: 3394 Elm Road NE, Warren, Ohio 44483 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    6 months ago

    Warren, United States U-Haul Full time

    Location: 2000 Ten Mile Rd, Warren, Michigan 48091 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Ambassador

    1 week ago

    Warren, Michigan, United States Wal-Mart Stores , Inc. Full time

    As a Customer Service Ambassador at Wal-Mart Stores, Inc., you will play a vital role in creating a positive experience for our customers. Your friendly demeanor and excellent communication skills will make a lasting impression on every customer who interacts with you.The pace can be fast-paced, especially during peak hours, weekends, and holidays. You must...

  • Customer Service Advocate

    3 weeks ago

    Warren, Michigan, United States U-Haul Full time

    Customer Service Representative Job OverviewU-Haul is seeking a highly motivated individual to fill the role of Customer Service Representative. This position involves being the face of the company, providing exceptional service to customers, and ensuring their needs are met throughout their journey with U-Haul. The successful candidate will work as part of...

  • Customer Service Representative

    3 weeks ago

    Warren, Michigan, United States CVS Health Full time

    At CVS Health, we're shaping the future of healthcare for people, businesses, and communities. As a Retail Store Associate, you will play a meaningful role within our family, providing exceptional customer service and supporting the delivery of enhanced human-centric healthcare services.About CVS HealthWe're a leader in transforming the way healthcare is...

  • Customer Service Representative

    2 weeks ago

    Warren, Michigan, United States H&R Block Full time

    Company OverviewH&R Block is a leading provider of tax preparation and financial services. We believe in the power of people helping people, and our Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.About This RoleWe are seeking a skilled Customer Service Representative to join our team. As a key member...