Customer Service Liaison

4 weeks ago


Warren, Michigan, United States State Farm Insurance Full time

Job Summary: We are seeking an experienced Insurance Policy Specialist to join our team at State Farm Insurance. As a Customer Service Liaison, you will be responsible for assisting customers with inquiries and policy changes. You will provide accurate and timely information regarding insurance products and services.

Key Responsibilities:

  • Process policy applications, renewals, and cancellations.
  • Handle billing and payment inquiries.
  • Resolve customer issues and complaints in a professional and efficient manner.
  • Collaborate with team members to ensure customer satisfaction.
  • Maintain accurate customer records and update information as needed.
  • Follow company policies and procedures to ensure compliance with insurance regulations.
  • Stay updated on industry trends and changes in insurance policies.
  • Continuously improve knowledge and skills through training and development opportunities.

Requirements:
  • High school diploma or equivalent required.
  • 2+ years of experience in customer service or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.

About Us: State Farm Insurance is a leading provider of insurance and financial services. We offer a comprehensive range of products and services to meet the needs of our customers. Our team is dedicated to providing exceptional service and support to our customers. If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we encourage you to apply for this exciting opportunity.

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