Customer Service Liaison
4 weeks ago
Job Summary: We are seeking an experienced Insurance Policy Specialist to join our team at State Farm Insurance. As a Customer Service Liaison, you will be responsible for assisting customers with inquiries and policy changes. You will provide accurate and timely information regarding insurance products and services.
Key Responsibilities:
- Process policy applications, renewals, and cancellations.
- Handle billing and payment inquiries.
- Resolve customer issues and complaints in a professional and efficient manner.
- Collaborate with team members to ensure customer satisfaction.
- Maintain accurate customer records and update information as needed.
- Follow company policies and procedures to ensure compliance with insurance regulations.
- Stay updated on industry trends and changes in insurance policies.
- Continuously improve knowledge and skills through training and development opportunities.
Requirements:
- High school diploma or equivalent required.
- 2+ years of experience in customer service or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment.
About Us: State Farm Insurance is a leading provider of insurance and financial services. We offer a comprehensive range of products and services to meet the needs of our customers. Our team is dedicated to providing exceptional service and support to our customers. If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we encourage you to apply for this exciting opportunity.
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