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CCM Care Navigator

4 months ago

Dallas, United States MySeema Full time

We are looking for individuals who believe in empowering patients and their physicians is vital in improving health outcomes using an innovative platform for modern, proactive patient care. We are seeking a dedicated and empathetic candidate for our Care Navigator position to directly impact patient health with our virtual care.


The Care Navigator will be responsible in chronic care management and/or remote patient monitoring, in partnership with a healthcare system. Successful candidates will bring experience in educating patients on chronic diseases such as hypertension and diabetes. You will need to be organized and agile in addressing patient needs, and thoroughly document any and all interactions.


Skills and Qualifications:


  • 1-4 years of experience primary care practice or chronic care management
  • The ideal candidate should be comfortable managing patients via phone, video or texting
  • Has experience working and documenting an EMR (Electronic Medical Record)
  • High computer literacy, comfortable learning and using digital health portal
  • Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision
  • Possess excellent time management and organizational skills
  • Engaging personality with the desire to learn new topics and provide health education
  • Pays attention to detail for each task
  • Is friendly, reliable, and detail-oriented
  • Is comfortable and confident when speaking to patients
  • Serves as the primary point of contact for telephone patients with a variety of health or illness questions
  • Is a positive individual and works well in team environments
  • Fluent in the English and Spanish


Responsibilities


  • This position will be remote-with some potential in person meetings
  • Responds promptly by phone when call is received, and completes task in timely fashion
  • Reviews patient alerts triggered, reaches out to patient, access situation and provides clinical guidance within their scope of practice
  • Completes all documentation in a timely manner.
  • Collects subjective data related to the presenting problem and medical history
  • Communicates patient information to the patient's provider (following protocols)
  • Utilizes critical thinking and problem solving skills to recognize and match symptoms to protocol, assigning acuity (emergent, urgent, acute and non-acute) and ensuring safe, timely disposition of health related calls
  • Works scheduled shift, shift times are subject to vary
  • Can be a combination of days and evenings hours
  • Work at least 8 hours in a shift
  • May have weekend hours


Other Considerations:


  • English: Excellent verbal, written and listening in English is a requirement. All applicants must submit their resumes in English. All applications in Spanish will be automatically discarded.
  • Certificate or degree from medical school.