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Production Support Specialist

2 months ago

Pennington, United States Dexian Full time

Job location: Pennington, NJ or Jersey City, NJ (3 days onsite & 2 days remote)


Required Skills:

1. 5+ years of Production Support experience.

2. Strong SQL Knowledge.

3. Strong UNIX / LINUX knowledge.

4.Knowledge of Software Development Life Cycle.

5.Working knowledge of ITIL.

6.Strong verbal and written communication skills.

7.Excellent project and time management skills.

8.Ability to work in a multi-regional team


Job Description:

1.Support Batch and business queries for Global Markets Risk

2.Manage user query mailbox effectively, understand the scope of team’s work and ensure timely and appropriate response is provided for all user queries.

Respond to and resolve feed and batch support items, Manage alerts and monitoring.

3.Utilize important framework tools such as ITSM, JIRA, ITRS, etc. for both making updates and producing reports.

4.Incident management - provide timely and accurate user notifications as well as management escalations when needed.

5.Documentation and knowledge management

6.Follow up and coordinate resolutions with various development teams.

7.Assist with metrics reporting.

8.Coordinate and perform Business Continuity testing and related paperwork.

9.Organize and run meetings independently for issue resolution.

10.Identify scope for automation to reduce manual, repeating tasks.


******More about Dexian**********

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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