Client Services Specialist
1 day ago
BCforward is seeking a highly motivated Client Services Specialist to join our team in Pennington, NJ.
This is a full-time, contract position with a 12-month duration.
The ideal candidate will have experience in operations, wealth management, retirement, and customer services, with a strong background in Excel and financial services.
The Client Services Specialist will be responsible for supporting the day-to-day resolution of complex client problems and escalated issues, ensuring all customer inquiries and complaints are resolved within corporate policy guidelines and SLAs.
The successful candidate will also be responsible for staying abreast of new product developments, process enhancements, and regulatory requirements impacting HBS products and services.
Key responsibilities will include:
- Supporting the Health Benefit Solutions (HBS) Operations team in resolving client issues and overseeing various HBS processes.
- Providing efficient, courteous service to inquiries and requests from internal associates and external clients.
- Tracking and reporting Siebel case metrics, and serving as a liaison between HBS and other business partners.
- Performing vendor oversight functions to ensure SLAs are met, and operational functions including response/research, account maintenance, and analyzing and determining cause and resolution to inquiries and requests.
- Providing support to the tracking of billing reconciliation for 40+ clients who require aged receivable tracking.
- Supporting team members when workloads dictate, and providing back-up operational support for various HBS processes.
BCforward offers a comprehensive benefits package, including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world.
Headquartered in Indianapolis, IN, with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale.
Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years.
BCforward is an equal opportunity employer, committed to diversity and inclusion.
Interested candidates please send resume in Word format. Please reference job code 228952 when responding to this ad.
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