Technical Support Specialist
4 days ago
Description
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Technical Support Specialist
Contract: Pennington, New Jersey, US
Salary: $24.00 Per Hour
Job Code: 354944
End Date: 2024-11-13
Days Left: 28 days, 3 hours left
Apply
About the Role: We are seeking an Internal Technology Support Specialist to join our team in Pennington, NJ. This role involves providing basic troubleshooting support for MS applications and proprietary systems to a global user base over the phone. The ideal candidate will have experience with MS Office applications and excellent customer service skills. In-house training will be provided to familiarize the candidate with our systems and processes.
Responsibilities:
- Provide basic troubleshooting support for MS applications and proprietary systems via phone
- Assist users with MS Office application suite usage and troubleshooting - Utilize ticketing systems to track and resolve technology issues
- Meet or exceed performance targets related to call handling and customer service
- Utilize multiple resources to determine causes and resolutions of technology problems and incidents Education
- 3-5 years of experience in Internal Employee Technology Support role - Technical knowledge of Windows 10/11, MS Office, and iOS (iPad/iPhone)
- Experience in a Technology Call Center or Customer Service role is desired
- Proficiency in MS Office application suite - Strong customer service skills
- Ability to troubleshoot technology issues over the phone
- Familiarity with Windows 10/11 and iOS (iPad/iPhone)
- Experience with ticketing systems is a plus. If you are a tech-savvy individual with a passion for helping others and a knack for problem-solving, we encourage you to apply for this exciting opportunity.
- Support
- Troubleshoot
- IOS
- Windows
- Ticketing System
- MS Office
- Recruiter
- Phone
- Dhanshree Talot
- dhanshree.talot@collabera.com
Apply Now
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