Technical Support Specialist

4 days ago


Pennington, United States Collabera Full time

Description

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Technical Support Specialist

Contract: Pennington, New Jersey, US

Salary: $24.00 Per Hour

Job Code: 354944

End Date: 2024-11-13
Days Left: 28 days, 3 hours left

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About the Role: We are seeking an Internal Technology Support Specialist to join our team in Pennington, NJ. This role involves providing basic troubleshooting support for MS applications and proprietary systems to a global user base over the phone. The ideal candidate will have experience with MS Office applications and excellent customer service skills. In-house training will be provided to familiarize the candidate with our systems and processes.

Responsibilities:
  • Provide basic troubleshooting support for MS applications and proprietary systems via phone
  • Assist users with MS Office application suite usage and troubleshooting - Utilize ticketing systems to track and resolve technology issues
  • Meet or exceed performance targets related to call handling and customer service
  • Utilize multiple resources to determine causes and resolutions of technology problems and incidents Education
Qualification:
  • 3-5 years of experience in Internal Employee Technology Support role - Technical knowledge of Windows 10/11, MS Office, and iOS (iPad/iPhone)
  • Experience in a Technology Call Center or Customer Service role is desired
Required Skills:
  • Proficiency in MS Office application suite - Strong customer service skills
  • Ability to troubleshoot technology issues over the phone
  • Familiarity with Windows 10/11 and iOS (iPad/iPhone)
  • Experience with ticketing systems is a plus. If you are a tech-savvy individual with a passion for helping others and a knack for problem-solving, we encourage you to apply for this exciting opportunity.
Job Requirement
  • Support
  • Troubleshoot
  • IOS
  • Windows
  • Ticketing System
  • MS Office
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Dhanshree Talot
  • dhanshree.talot@collabera.com


Apply Now

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