Technology Support Specialist

2 months ago

Roanoke, United States Woods Rogers Full time

At Woods Rogers, our success depends on maintaining cutting edge technologies that empower our attorneys and staff to be the best at what they do. We are seeking a Technology Support Specialist who enjoys supporting others and is eager to further develop technical skills in a fast-paced, exciting environment. The Technology Support Specialist provides first-level technical assistance to end-users, including troubleshooting hardware / software issues, resolving or escalating technical problems, and ensuring the smooth operation of IT systems. The ideal candidate will have excellent customer service skills and previous experience working on an IT Helpdesk support team.


This is a full-time, non-exempt, in-office position at our Roanoke, VA office. The anticipated schedule for this position is Monday – Friday, 8:00 AM – 5:00 PM with an unpaid lunch break. The IT Support Specialist will participate in an on-call rotation with other IT staff members that includes after-hours work on weekdays and weekends.


Required Qualifications

Bachelor's or Associate Degree in related field. (Relevant work experience will be considered in place of a degree)

Minimum of one (1) year of experience in a hands-on IT support or helpdesk role.

Strong technical knowledge of computer systems, software, and network issues.

Ability to troubleshoot/research existing and emerging technologies.

Excellent problem-solving and troubleshooting skills.

Strong communication skills, both written and verbal, with the ability to effectively interact with end-users.

Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines.

High level of discretion and confidentiality in handling sensitive information.

Excellent customer service skills and a customer-oriented approach.


Responsibilities

Provide first-level support to end-users for hardware, software, and network issues via phone, email, or in-person.

Diagnose and troubleshoot technical problems and provide effective solutions.

Assist users with login issues, software installations, and configuration of devices.

Document and track support requests using a helpdesk ticketing system.

Follow-up on unresolved issues to ensure timely resolution and customer satisfaction.

Assist with the setup and deployment of new IT equipment, such as computers, printers, and mobile devices.

Deliver high-quality customer service and support, escalating complex issues to higher-level IT staff as necessary.

All other duties and responsibilities as assigned.


Benefits Include:

Medical Insurance

Paid Time Off

401(k) + matching

Paid Holidays

Dental Insurance

Vision Insurance

Life Insurance


Physical Demands

Ability to sit and stand for long periods of time and lift up to 35 pounds.


Work Environment

Professional office environment

Infrequent travel to other office locations may be required.


Applications

Woods Rogers is an equal opportunity employer. Review of applications will begin immediately. This position will remain open for applications until filled.

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