IT Support Specialist III.

1 month ago

Louisville, United States Pyramid Consulting, Inc Full time

Immediate need for a talented IT Support Specialist III. This is a 06+Months Contract to hire opportunity with long-term potential and is located in Louisville, KY(Onsite). Please review the job description below and contact me ASAP if you are interested.


Job ID:24-36047

Pay Range: $30 - $32/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

  • We are revolutionizing the world of healthcare through digital transformation and building a world-class software engineering practice.
  • Our high caliber team delivers leading edge technology and drives innovation to solve complex business challenges.
  • Using collective innovation we are turning visions into action and challenging what is possible to support the healthcare of 1 in 15 individuals.


Key Requirements and Technology Experience:


  • Great customer service and communications including Executive support
  • IT End user compute troubleshooting (Windows/MAC, PC Hardware, Audio Video/ Conference rooms/ Printers/ Smartphones + Telephony/Networking
  • Operational Discipline : Follow Processes , working knowledge of Service Now for Incident/Request and Asset Management would be a plus
  • Highly motivated , self-reliant and great team player. Some of these roles will have a remote manager.
  • These are all full time onsite critical worker roles.
  • This is an onsite role supporting local and remote employees
  • Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance
  • SME for areas deemed critical by the Regional Manager, provides technical guidance to all parties.
  • Troubleshoot problem areas in a timely and accurate fashion, and provide end-user assistance where required
  • Remotely Troubleshoot incidents using technical and investigative procedures to provide a resolution for end users
  • Evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint
  • Follow up on outstanding incidents/requests to provide better customer satisfaction
  • Provide walk-thru customer first service, interact with our end user base
  • Collaborates with others to solve problems and actively incorporates input from various sources; has experience escalating to teams outside of Tech Support Services
  • Complete ticket logging/classification/categorization correctly and efficiently
  • Train users and communicate on how to use technology equipment and provide process documentation providing the best customer service
  • Maintain appropriate stockroom level by adhering to procurement and asset inventory process
  • Act as escalation point for any IT related issues
  • Demonstrate strong IT trouble shooting and technical skills related to end user computing (PCs, MACs, Smartphones, Windows, Microsoft apps etc.) and networking
  • Strong Customer Service, collaboration and communication skills
  • Technical Knowledge of Audio Visual and Conference technology a big plus
  • Working knowledge of Service Management (ITIL) and use of Service Now
  • Disciplined approach to following operational processes
  • Provide first-level on-site deskside IT support of customers’ software, operating system and hardware requests. Investigate, research, and resolve moderately complex issues.
  • Respond to requests and document tickets in Service Now following policy and procedures.
  • Perform software installations, upgrades, and configure customer-specific software.
  • Review team’s current processes and recommend process improvements.
  • Document installation guides and workflow processes. Collaborate with Information Technology teams to update workflow processes impacting multiple teams.
  • Train users and communicate policies and standards to improve software performance and customer service.
  • Act as a technical resource for Information Technology support coordinators.
  • Serve as contact in providing on-site customer service and moderately complex technical support to internal partners and vendors.
  • Deskside services – image computers, prep computers, manage, distribute, and collect inventory (need organization skills), work with Dell on damaged equipment, etc.
  • Support 400-500 people
  • Metrics: timeframes to complete, timeframe to pick up tickets/request tickets .
  • Education/Experience:High school diploma or equivalent. Bachelor's degree in Computer Science, MIS, or related field preferred. 5+ years of technical support experience. Knowledge of Windows operating systems required and ServiceNow experience a plus.


Our client is a leading Pharmaceuticals Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.


Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • IT Support Specialist III.

    1 month ago

    Louisville, United States Pyramid Consulting, Inc Full time

    Immediate need for a talented IT Support Specialist III. This is a 06+Months Contract to hire opportunity with long-term potential and is located in Louisville, KY(Onsite). Please review the job description below and contact me ASAP if you are interested.Job ID:24-36047 Pay Range: $30 - $32/hour. Employee benefits include, but are not limited to, health...

  • Desktop Support Specialist

    3 days ago

    Louisville, Kentucky, United States Desktop & Depot Support Full time

    Job Description**Job Summary**We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Louisville, Kentucky. As a key member of our team, you will be responsible for providing top-notch technical support to our clients, ensuring their desktop systems are running smoothly and efficiently.Key...

  • Travel Nurse RN Dialysis Specialist

    3 days ago

    Louisville, Kentucky, United States Healthcare Support Full time

    Job DetailsJob Title: Travel Nurse RN Dialysis SpecialistJob Type: Travel NursingSpecialty: DialysisDiscipline: Registered Nurse (RN)Shift: 12 hours, days, evenings, flexibleHours: 36 hours per weekDuration: 13 weeksEmployment Type: TravelAbout the RoleWe are seeking a skilled Travel Nurse RN Dialysis Specialist to join our team at a top healthcare...

  • IT Support Specialist

    2 days ago

    Louisville, Kentucky, United States Kforce Inc. Full time

    Job Summary:Kforce is seeking a skilled IT Support Specialist to join our team in Louisville, KY. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our clients, ensuring that their IT systems are running smoothly and efficiently.Key Responsibilities:Asset tracking and management using various technology...

  • IT Support Specialist

    1 week ago

    Louisville, Kentucky, United States Kforce Inc. Full time

    Job Summary:Kforce is seeking a skilled IT Support Specialist to join our team in Louisville, KY. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our clients, ensuring that their IT systems are running smoothly and efficiently.Key Responsibilities:Asset tracking and management using various technology...

  • Client Support Specialist

    2 weeks ago

    Louisville, Kentucky, United States Kelly Services, Inc. Full time

    POSITION:Client Support Specialist. We are seeking a diligent and committed individual to join our team as a Client Support Specialist.ROLE OVERVIEW:The Client Support Specialist will be responsible for providing exceptional service to our clients, ensuring their needs are met with professionalism and efficiency.KEY RESPONSIBILITIES:1. Address client...

  • Childcare Support Specialist

    1 week ago

    Louisville, Kentucky, United States Ready Set Grow Childcare Full time

    Position: Childcare Support Specialist at Ready Set Grow ChildcareReady Set Grow Childcare is on the lookout for flexible and enthusiastic individuals to fill the role of Childcare Support Specialist. The ideal candidates should possess a friendly demeanor, dependability, and a genuine enthusiasm for engaging with children. In this role, Support Specialists...

  • AV Support Specialist

    2 weeks ago

    Louisville, Kentucky, United States Insight Global Full time

    Position: AV Support SpecialistLocation: Onsite in Louisville, KYEmployment Type: Direct HireCompensation: $50,000 - $70,000ESSENTIAL SKILLS AND EXPERIENCE- Proficient in break-fix support, functional testing, and troubleshooting of both hardware and software.- Experience in a client-facing role.DESIRABLE SKILLS AND EXPERIENCE- Experience managing live...

  • Behavioral Support Specialist

    5 days ago

    Louisville, Kentucky, United States Jefferson County Public Schools Full time

    About the RoleThe Jefferson County Public Schools is seeking a highly skilled ECE Behavior Liaison III to join our team. As a key member of the Behavior Education Support Team (BEST), you will play a critical role in providing short-term crisis intervention for students with disabilities.Key ResponsibilitiesReview students' Individual Education Programs...

  • Behavioral Support Specialist

    3 days ago

    Louisville, Kentucky, United States About You Sitting Service LLC Full time

    About the RoleWe are seeking a compassionate and dedicated Behavioral Support Specialist to join our team at About You Sitting Service LLC. As a Behavioral Support Specialist, you will play a vital role in providing hands-on support to individuals with mental health challenges and developmental disabilities.Key ResponsibilitiesAssist clients with personal...

  • Peer Support Specialist

    3 months ago

    Louisville, United States Isaiah House Full time

    Job DescriptionJob DescriptionDescription:Isaiah House is looking for a dedicated and driven person to take on the role of Peer Support Specialist at our center in Hillview, KY.Isaiah House is a faith-based, nonprofit with a competitive edge, delivering one of the most effective substance use disorder treatment facilities in the state of KY.Employees receive...

  • Peer Support Specialist

    2 weeks ago

    Louisville, Kentucky, United States UnitedHealth Group Full time

    About UnitedHealth GroupUnitedHealth Group is a global leader in healthcare, dedicated to improving health outcomes through innovative technology and compassionate care. Our mission is to help individuals lead healthier lives while addressing systemic barriers to health access.Role OverviewThe Peer Support Specialist plays a crucial role in enhancing the...

  • Peer Support Specialist

    18 hours ago

    Louisville, Kentucky, United States UnitedHealth Group Full time

    Job SummaryWe are seeking a highly motivated and compassionate Peer Support Specialist to join our team at UnitedHealth Group. As a Peer Support Specialist, you will play a critical role in supporting individuals with mental health conditions and their families in achieving their recovery goals.Key ResponsibilitiesProvide peer support and guidance to...

  • IT Support Specialist

    2 weeks ago

    Louisville, Kentucky, United States 3DR Labs LLC Full time

    Job OverviewCompany Overview:3DR Laboratories specializes in providing advanced post-processing services to numerous healthcare facilities, including hospital radiology departments and independent imaging centers. Our commitment is to deliver expert processing of medical imaging cases swiftly, ensuring that urgent cases are handled within minutes. Operating...

  • Community Support Specialist

    1 week ago

    Louisville, Kentucky, United States Amergis Healthcare Staffing Full time

    Company OverviewAmergis Healthcare Staffing is a proud offshoot of Maxim Healthcare Staffing, a trusted name in the industry since 1988. Our mission is to connect individuals with fulfilling career opportunities within the healthcare sector. We offer a diverse array of positions for healthcare professionals, including nurses, allied health workers, locum...

  • Desktop Support Specialist

    1 week ago

    Louisville, Kentucky, United States Powerwell Full time

    Job OverviewPowerwell is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support for multiple agencies in Jefferson and surrounding counties.Key Responsibilities:Provide exceptional customer service and communication skills to resolve technical issues.Configure,...

  • IT Support Specialist

    1 week ago

    Louisville, Kentucky, United States 3DR Labs LLC Full time

    Job OverviewCompany Overview:3DR Laboratories specializes in providing advanced post-processing services to numerous hospital radiology departments, independent imaging centers, and radiology practices. Our services enable clients to receive expert processing of medical imaging cases in a matter of hours, or even minutes for urgent situations. We operate...

  • Community Support Specialist

    2 weeks ago

    Louisville, Kentucky, United States Amergis Healthcare Staffing Full time

    Company OverviewAmergis Healthcare Staffing is a proud extension of Maxim Healthcare Staffing, a trusted name in the industry since 1988. Our mission is to connect dedicated professionals with meaningful roles in the healthcare sector. We offer a diverse array of opportunities for healthcare workers, including nurses, allied health specialists, locum tenens,...

  • Desktop Support Specialist

    1 week ago

    Louisville, Kentucky, United States Powerwell Full time

    Job OverviewPowerwell is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support for multiple agencies in Jefferson and surrounding counties.Key Responsibilities:Provide exceptional customer service and communication skills to internal and external...

  • Preschool Support Specialist

    2 weeks ago

    Louisville, Ohio, United States Stark County Board of Developmental Disabilities Full time

    Become a Key Contributor as a Preschool Support SpecialistWe are seeking a committed individual to assist in delivering educational services and guidance to young learners. As a Preschool Support Specialist, you will be instrumental in facilitating students' daily educational experiences and aiding them in reaching their academic objectives.Implement...