Technical Service Representative

3 days ago


Mentor, United States The Michael Fuller Group Full time

Our partners who are a leading manufacturer in the work truck industry, are in searching for a Technical Service Representative to complement the skills and talents of our Technical Service Team. The Technical Service Representative is responsible for providing world-class support to our customers. You are the main point of contact to our customers when they need help with technical issues, either by phone or email. The representative uses our technical database to find answers to customer questions, help with installing products, guide customers in choosing the right product based on size and performance, and solve problems for both dealers and end users. Sometimes the representative needs to work with customer service, quality, and product engineering teams to find solutions and answer customer questions.


Primary Job Duties:

  • Identify and assess dealers’ needs to achieve a high level of satisfaction.
  • Handle incoming calls concerning technical service inquiries, working with your teammates to manage the call queue and make sure customers don’t have to wait too long.
  • Address dealer issues to provide appropriate solutions and escalate to the technical service supervisor when needed.
  • Go the extra mile to exceed the customer’s expectations.
  • Respond to email correspondence from internal and external customers in a professional and timely manner.
  • Assist as needed with other customer service workflows.


Skills/ Experience:

  • Strong verbal communication and active listening skills.
  • Excellent written communication skills.
  • Strong problem-solving skills.
  • Ability to multi-task, manage multiple priorities and manage time effectively.
  • Customer service focus with the ability to adapt/respond to different types of customer personalities.
  • Strong attention to detail.
  • Proficient in Microsoft Office suite.


Education Background:

  • High School Diploma
  • 1 to 2 years of customer service experience in an office setting (preferred)
  • Candidates who have experience installing hardware and upfitting work trucks in general, will stand out to the hiring team.


  • Mentor, United States The Michael Fuller Group Full time

    Our partners who are a leading manufacturer in the work truck industry, are in searching for a Technical Service Representative to complement the skills and talents of our Technical Service Team. The Technical Service Representative is responsible for providing world-class support to our customers. You are the main point of contact to our customers when they...


  • Mentor, Ohio, United States Mentor Public Library Full time

    About the JobWe are seeking a highly motivated and detail-oriented individual to join our team as a Circulation Services Representative at Mentor Public Library. As a key member of our circulation team, you will be responsible for providing exceptional customer service to patrons, processing library materials, and maintaining a clean and organized work...


  • Mentor, United States Addison Group Full time

    Addison Group is hiring for a DIRECT PLACEMENT role located in Mentor, OH. This is a fully onsite position. You will be assisting the outside and inside sales team with data/order entry and customer service. What the role entails Accurate data entry of all purchase orders ensuring that all material and freight costs match exactly to customers purchase...


  • Mentor, United States Zurn Elkay Water Solutions Full time

    The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast-growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Named by Newsweek as One of...


  • Mentor, United States Addison Group Full time

    Addison Group is hiring for a DIRECT PLACEMENT role located in Mentor, OH. This is a fully onsite position.You will be assisting the outside and inside sales team with data/order entry and customer service.What the role entailsAccurate data entry of all purchase orders ensuring that all material and freight costs match exactly to customer’s purchase order,...


  • Mentor, United States Addison Group Full time

    Addison Group is hiring for a DIRECT PLACEMENT role located in Mentor, OH. This is a fully onsite position.You will be assisting the outside and inside sales team with data/order entry and customer service.What the role entailsAccurate data entry of all purchase orders ensuring that all material and freight costs match exactly to customer’s purchase order,...


  • Mentor, United States Nothing Bundt Cakes #269 Full time

    Job DescriptionJob DescriptionGuest Services Representative (GSR)No experience necessary. We will train the right person to be an awesome member of our team!Guest Services Representative (GSR) Description:The Guest Services Representative (GSR) serves our guests in person and over-the-phone with creative celebration solutions in a warm and welcoming...


  • Mentor, United States Nothing Bundt Cakes #269 Full time

    Guest Services Representative (GSR) No experience necessary. We will train the right person to be an awesome member of our team! Guest Services Representative (GSR) Description: The Guest Services Representative (GSR) serves our guests in person and over-the-phone with creative celebration solutions in a warm and welcoming environment. Guest Services...


  • Mentor, United States Nothing Bundt Cakes Full time

    Guest Services Representative (GSR)No experience necessary. We will train the right person to be an awesome member of our team! Guest Services Representative (GSR) Description: The Guest Services Representative (GSR) serves our guests in person and over-the-phone with creative celebration solutions in a warm and welcoming environment. Guest Services...

  • Civil Drafter

    5 days ago


    Mentor, Ohio, United States ACO, Inc. Full time

    Job Description**About ACO, Inc.**ACO, Inc. is a global family-owned company with a rich history of innovation and commitment to excellence. With a presence in over 45 countries, we have been serving the industry for over 75 years. Our mission is to provide high-quality products and services that positively impact the use of water, one of the earth's most...


  • Mentor, United States Addison Group Full time

    Job Title: Customer Service RepresentativeLocation: Mentor, OHIndustry: ManufacturingPay: $20-$25/hrJob Description:As a Customer Service Representative, you will play a vital role in ensuring smooth operations by processing purchase orders, assisting customers with inquiries, and supporting internal and external sales teams.Key Responsibilities:Accurately...


  • Mentor, Ohio, United States Cardinal Credit Union Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Financial Services Representative to join our team at Cardinal Credit Union Inc. As a Financial Services Representative, you will play a critical role in providing exceptional member service and support to our valued customers.Key ResponsibilitiesProcess member financial transactions, including...


  • Mentor, Ohio, United States Cardinal Credit Union Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Financial Services Representative to join our team at Cardinal Credit Union Inc. As a Financial Services Representative, you will be responsible for providing exceptional member service, processing financial transactions, and promoting credit union products and services.Key...


  • Mentor, Ohio, United States PPS-HPS Full time

    Job Title: Call Center Client Services RepresentativeWe are seeking a skilled Customer Service Representative to join our team at PPS-HPS. As a key member of our client services team, you will be responsible for handling inbound telephone calls and providing exceptional customer service to our clients.Key Responsibilities:Answering Inbound Calls: Respond to...


  • Mentor, United States Qualigence Full time

    CUSTOMER SERVICE & LOGISTICS Job Summary: Responsible for providing superior customer service to both internal and external customers relative to product availability, pricing, order processing, and on-time delivery. Duties & Essential Job Functions: •Responds to customer requests for orders, quotes and other customer related inquiries. •Manages...


  • Mentor, Ohio, United States Cardinal Credit Union Inc Full time

    About UsCardinal Credit Union Inc is a leading financial institution committed to providing exceptional service and support to our members. We are dedicated to creating a positive and inclusive work environment that fosters growth and development.Job SummaryWe are seeking a highly motivated and customer-focused Financial Services Representative to join our...


  • Mentor, United States Addison Group Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativeLocation: Mentor, OHIndustry: ManufacturingPay: $20-$25About Our Client:Our client is a global, family-owned company with over 75 years of industry experience, operating in more than 45 countries. They are committed to positively impacting the environment, focusing on the efficient use...


  • Mentor, Ohio, United States Cardinal Credit Union Inc Full time

    **About Us**Cardinal Credit Union Inc is a leading financial institution dedicated to providing exceptional service and support to our members. We are committed to creating a positive and inclusive work environment that fosters growth and development for our employees.**Job Summary**We are seeking a highly skilled and motivated Financial Services...


  • Mentor, Ohio, United States Carvana Full time

    Join Carvana's Team as a Customer Service RepresentativeAbout the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for facilitating and coordinating the delivery of vehicles to and from customers, ensuring a seamless and enjoyable...


  • Mentor, Ohio, United States Cardinal Credit Union Inc Full time

    **About Us**Cardinal Credit Union Inc is a leading financial institution dedicated to providing exceptional service and support to our members. We are committed to creating a positive and inclusive work environment that fosters growth and development for our employees.**Job Summary**We are seeking a highly skilled and motivated Financial Services...