Change Control Coordinator

2 months ago

Hanover, United States ISS Facility Services - North America Full time

Key Purpose

The Change Control Coordinator role, forms a key part within the Technical Services function in supporting and delivering a consistent control and assurance process, ensuring that all work activity across the regional portfolio has been captured, assessed and all relevant documentation provided and in place prior to activity taking place.

Success Criteria

  • Delivery on contract promises, increased effectiveness and/or efficiency of delivered services through deployment of ISS standards and concepts leveraging innovation and best practice opportunities’
  • Successful delivery of prioritized projects and programs
  • In partnership with internal and external stakeholders understand upcoming priorities and linking project delivery to the needs of the business
  • Deployment of relevant projects following the global/local standards while having complete ownership of project roll out and completion
  • Develop own skill set in line with established self- appraisal, taking responsibility for increased performance, and ensuring continued self-improvement
  • Participate and embrace development opportunities
  • Work with Client Corporate, Retail Portfolio Teams and Health & Safety to support the interface between Project works and the portfolio services infrastructure, including project implementation, delivery, documentation, and handover.
  • Provide supporting data and information for the Change Advisory Board (CAB) ensuring that the Client is provided with all applicable project works that create a physical change to a building (i.e. penetrate infrastructure). This include vetting of CAB submissions to ensure all criteria is met.
  • To ensure all applicable workstreams follow process governance and act as main point of contact between key stakeholders, including client, internal ISS operations team and Project leads.
  • The role will provide information and guidance, communicating and reporting on a frequent basis, responding and inputting into the system CAB requests, tracking and reporting progress to all Regional stakeholders.

Key Areas of Collaboration and Influence

  • Communicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as required
  • Account Organization
  • Risk Management and Compliance
  • Customer Organization
  • Local Excellence Functions
  • External Partners and Suppliers
  • Account dedicated People & Culture, HSE, and Finance
  • Promote the IFS model within the ISS community.
  • Transfer best practice amongst team members
  • Use the account to promote and further develop ISS

Ideal Candidate Experience

  • A good level of written and verbal communication skills.
  • High level of accuracy and attention to details.
  • Good time management skills
  • Ability to achieve deadlines, work under pressure and use own initiative
  • Able to communicate at all levels
  • IT literate with an excellent understanding PowerPoint/Word/Excel
  • Good level of safety awareness
  • Able to act at all times in a professional manner to the benefit of the company and maintain confidentiality at all time
  • Project management mindset
  • Experienced operator with understanding of project management
  • Stakeholder management capability
  • Good systems and technology understanding



Key Accountabilities

  • Receive CAB forms & paperwork (reject if not complete)
  • Raise change requests on Tririga.
  • Assign CAB specific codes.
  • Maintain and update the CAB Tracker.
  • Manage data and information to ensure accurate reporting.
  • Track CAB forms to completion.
  • To build positive relationships with all stakeholders
  • To act upon feedback and requests
  • Keep line manager informed at all times.
  • Support Regional Authority boards through provision of data and information
  • Produce accurate and timely reporting
  • Support engagement across; Client, internal stakeholders and Risk Function.
  • Support further implementation of Project Hydra Process and technology platform.
  • Provide effective and structure communication to key stakeholders ensuring all activities with potential to impact the business are communicated in a timely manner.
  • Support and interface with site teams to ensure adherence to policy and procedure.
  • Review of Risk Assessments and Method Statements in support of CAB Requests
  • Develop strong relationships with key stakeholders.

Physical Demands & Work Environment

  • Sitting at a computer for 60-70% of the time
  • Walking/Inspecting the site 30% of the time
  • Must be able to lift a minimum of 10 pounds
  • Must be able to work under pressure and time deadlines during peak periods or critical job needs.

.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

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