Service Desk Analyst
3 weeks ago
Description
One of TEKsystems' client in the Nashville area is looking for a Service Desk Technicians on a 6 month contract to hire. This position will perform the technical duties required for information systems support. For this organization to ensure timely resolution of all customer problems and requests as they are reported. This is a 24/7 environment with multiple shift coverage. This is a true Help Desk Support position.
Typical Duties Include:
*Research, resolve and respond to questions received via telephone calls, emails, voicemails, and callback.
*Creates problem/request tickets within company provided software ensuring that problems and requests are comprehensively described and assigned to the appropriate resource for prompt resolution or fulfillment.
*Ensure timely escalation of problems that exceed resolution targets.
*Notifies appropriate personnel on critical incidents.
*Development and maintenance of process and procedural documentation.
*Disseminates information regarding current critical incidents, changes to procedures, and lessons learned to other members of the Technical Support Center team.
*Attends meetings, workshops and training classes as needed.
Preferred Knowledge/Skills/Abilities:
*Experience in processing forms and other types of information in accordance with established procedures, guidelines and regulations
*Knowledge of IT Service Management best practice framework and standards (i.e. ITIL, ISO, 2000, etc.)
*Knowledge of personal computers, network and voice communications
*Ability to learn new applications quickly
*Ability to communicate customer needs/problems/issues in concise manner to technicians and programming staff.
*Excellent analytical and problem-solving skills
*Excellent written and verbal communications skills
*Excellent customer service skills
*Excellent typing and phone skills
Skills
Help desk, Support, Help desk support, Troubleshooting, Customer service, Service desk, Windows 10, Active directory, Technical support
Top Skills Details
Help desk, Support, Help desk support, Troubleshooting, Customer service
Additional Skills & Qualifications
Minimum Qualifications:
* Professional experience in an enterprise level environment. (1+ years)
*High school diploma and one year of experience working in an Information Technology Customer Support Center setting possessing strong computer skills in Microsoft Office Applications (i.e. Outlook Word, Excel, PowerPoint, etc.)
*Valid "Class D" Driver's license
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $21.00 - $26.00
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Nashville,TN.
Application Deadline
This position will be accepting applications until Dec 16, 2024.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
-
Service Desk Analyst
4 weeks ago
Nashville, United States TEKsystems Full time*Description* TEKsystems' client Nashville & Davidson County Metropolitan Government is looking for a Service Desk Technicians on a 6 month contract to hire. This position is located within the ITS Department Technical Support Service Center (TSSC) and will perform the technical duties required for information systems support. For ITS to ensure timely...
-
Supervisor Service Desk
2 weeks ago
Nashville, United States DYOPATH Full timeDYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is...
-
Supervisor Service Desk
3 weeks ago
Nashville, United States DYOPATH Full timeDYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is...
-
Help Desk Analyst II
2 months ago
Nashville, United States Robert Half Full timeJob DescriptionJob DescriptionWe are seeking a Help Desk Analyst II to join our team in Nashville, Tennessee. The selected candidate will be primarily responsible for managing vendors, undertaking physical work, and assisting in the onboarding process. This role will also involve providing remote support to customers and maintaining a high level of...
-
Help Desk Support Specialist
3 weeks ago
Nashville, Tennessee, United States TEKsystems Full timeAbout the RoleWe are seeking a skilled Help Desk Technician to provide first-level contact and issue resolution for our main help desk phone line and email.Key Responsibilities:Respond to questions and issues reported by users, troubleshooting the incident cause and resolution or escalation.Work independently with users, providing excellent verbal and...
-
Services Desk Technician
4 days ago
Nashville, United States AmSurg LLC Full timeJob DescriptionJob DescriptionServices Desk TechnicianRemote-Centric Hybrid, Nashville, TNAMSURG is a nationally recognized leader in the strategic and operational management of ambulatory surgery centers with medical specialties ranging from gastroenterology to ophthalmology and orthopedics. With more than 250 surgery centers across the U.S., we partner...
-
Service Desk Technician
4 weeks ago
Nashville, United States IDR Healthcare Full timeIDR is seeking a Service Desk Technician to join one of our top clients in Downtown, Nashville area. This role is perfect for those who thrive in a fast-paced, 24/7 environment, providing critical technology support to a diverse team. If you are passionate about customer service, have excellent organizational skills, and are looking for an opportunity to...
-
Help Desk Technician
3 months ago
Nashville, United States TEKsystems Full timeJob DescriptionJob DescriptionFully Remote***** Have to be willing to go onsite to pick up equipment and future potential meetings. Duration12 Duration UnitMonth(s) Req Description Description\*\*\*\*\*\* The candidate will need to be in the Middle TN area and able to drive to Smyrna for first day pick up of equipment and potential one off...
-
Front Desk Service Associate
3 weeks ago
Nashville, Tennessee, United States Pyramid Global Hospitality Full timeJob SummaryPyramid Global Hospitality is seeking a highly skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable. This role requires a strong ability to multitask, work in a fast-paced environment, and maintain a professional...
-
Regional Service Desk Leader
6 days ago
Nashville, United States Robert Half Full timeJob DescriptionJob DescriptionWe are in search of a Regional Service Desk Leader to join our team in Nashville, Tennessee. This role is within the IT industry, focusing on managing and coordinating all service delivery functions related to end-user support requests specific to the region.Responsibilities:• Manage and oversee all procedures linked to the...
-
Service Desk Support Specialist
5 days ago
Nashville, Tennessee, United States Southeastern Freight Lines Full time**Customer Service Administrator Position:**Southeastern Freight Lines is currently seeking a Service Desk Support Specialist to join our team. This role requires strong communication skills, organizational abilities, and a keen eye for detail.**Main Responsibilities:**Operate a scanning machine to ensure accurate bill processing;Retrieve and transport bills...
-
Hotel Front Desk Service Coordinator
1 week ago
Nashville, Tennessee, United States Homewood Suites by Hilton Davidson Full timeJob OverviewWe are seeking a motivated and customer-focused Hotel Front Desk Service Coordinator to join our guest services team at Homewood Suites by Hilton Davidson.Key Responsibilities:Welcoming guests, managing their account information, and ensuring an exceptional stay experience.Communicating with housekeeping to ensure guest rooms are ready.Answering...
-
Service Desk Regional Leader
5 days ago
Nashville, United States Solomon Page Full timeOur client is looking to fill the role of Service Desk Regional Leader. Compensation: 129k-150k base + Benefits Responsibilities: The role is an executive support/management position, the individual should be capable of assisting the team and leading by example. Experienced in service delivery support for SaaS/Cloud based services through standards and...
-
Help Desk Manager
4 weeks ago
Nashville, United States Technology Lab Full timePosition: Help Desk Manager Location: In-Office, Nashville Under the supervision of the Vice President of Operations, the Help Desk Manager is responsible for overseeing the daily operations of the help desk team, ensuring excellent service delivery and customer satisfaction. The Help Desk Manager plays a crucial role in managing and mentoring the help desk...
-
Service Desk Regional Leader
5 days ago
Nashville, United States Ledgent Technology Full timeWe are seeking a Service Desk Regional Leader to work in a fulltime role onsite in Nashville, TN. The role is an executive support/management position, the individual should be capable of assisting the team and leading by example. Experienced in service delivery support for SaaS/Cloud based services through standards and policies.Sets processes, leads...
-
Customer Service Representative
5 days ago
Nashville, United States Comrise Full time12 Months Contract to hirePayrate: 19.00/hr Key ResponsibilitiesThe Member Support Analyst also resolves service requests related to general member inquiries, contracted pricing, letters of commitment, product quality and contract maintenance. They will interact and collaborate with users from supported hospitals, representatives from the division service...
-
Customer Service Representative
2 days ago
Nashville, United States Comrise Full time12 Months Contract to hire Payrate: 19.00/hr Key Responsibilities The Member Support Analyst also resolves service requests related to general member inquiries, contracted pricing, letters of commitment, product quality and contract maintenance. They will interact and collaborate with users from supported hospitals, representatives from the division service...
-
Service Desk Technician
1 month ago
nashville, United States Brooksource Full timeService Desk Technician Ongoing Contract We are hiring entry level IT support technicians to support our client. This individual will be responsible for fielding calls directly from 52 different agencies and supporting a customer base of 45,000 end users. They will be required to troubleshoot issues related to desktop, laptop and hardware technologies. The...
-
Service Desk Technician
1 month ago
nashville, United States Brooksource Full timeService Desk Technician Ongoing Contract We are hiring entry level IT support technicians to support our client. This individual will be responsible for fielding calls directly from 52 different agencies and supporting a customer base of 45,000 end users. They will be required to troubleshoot issues related to desktop, laptop and hardware technologies. The...
-
Front Desk Agent
2 months ago
Nashville, United States Courtyard by Marriott Full timeCourtyard by Marriott - JobID: 5594189CCD6CF80CF933DBB72EE4BA9C [Guest Service / Concierge] As a Front Desk Agent at Courtyard by Marriott, you'll: Greet guests warmly and provide exceptional customer service; Check guests in and out efficiently, ensuring accuracy of information; Handle guest inquiries and resolve complaints promptly and professionally;...