Regional Service Desk Leader
6 days ago
Responsibilities:
• Manage and oversee all procedures linked to the identification, prioritization, and resolution of end-user support requests in the region.
• Develop a deep understanding of complex end-user requirements, devising solutions to address business challenges.
• Deliver a high level of support to all end-users within the organization, including high-profile clients and C-Suite members.
• Act as a key contact point for staff and other department leaders concerning service delivery operations, serving as an escalation point for service operations and driving the resolution of incidents.
• Foster and maintain productive working relationships with co-workers and end-users that reflect positively on IT in relation to service delivery and service quality.
• Monitor defined Key Performance Indicators (KPIs) and initiate action plans when metrics fall below agreed KPIs, ensuring support teams are capable of meeting Service Level Agreements (SLAs) and end-users are satisfied.
• Organize regular Service Review meetings with the team, providing metrics to communicate performance expectations.
• Evaluate feedback from end-users and proactively identify issues.
• Contribute to service improvement initiatives, planning, strategy, and change discussions.
• Advocate for continuous improvement and suggest process enhancements.
• Guarantee the staff is well-informed and trained on the necessary tools and processes to perform at peak levels.
• Ensure customers are updated on service performance issues and significant matters.• Minimum of 5 years of experience in a similar role as a Regional Service Desk Leader
• Proficiency in Active Directory
• Extensive knowledge of Office 365
• Proven experience in ServiceNow Development
• Demonstrated expertise in ServiceNow Implementation
• Familiarity with Enterprise Applications
• Proficiency in Azure
• Experience with Mac OS
• Knowledge of Procurement processes
• Understanding of Single Sign-On (SSO) technology
• Experience with Audio Visual technology
-
Service Desk Regional Leader
4 days ago
Nashville, United States Solomon Page Full timeOur client is looking to fill the role of Service Desk Regional Leader. Compensation: 129k-150k base + Benefits Responsibilities: The role is an executive support/management position, the individual should be capable of assisting the team and leading by example. Experienced in service delivery support for SaaS/Cloud based services through standards and...
-
Service Desk Regional Leader
4 days ago
Nashville, United States Ledgent Technology Full timeWe are seeking a Service Desk Regional Leader to work in a fulltime role onsite in Nashville, TN. The role is an executive support/management position, the individual should be capable of assisting the team and leading by example. Experienced in service delivery support for SaaS/Cloud based services through standards and policies.Sets processes, leads...
-
Solomon Page | Service Desk Regional Leader
4 days ago
nashville, United States Solomon Page Full timeOur client is looking to fill the role of Service Desk Regional Leader. Compensation: 129k-150k base + Benefits Responsibilities: The role is an executive support/management position, the individual should be capable of assisting the team and leading by example. Experienced in service delivery support for SaaS/Cloud based services through standards and...
-
nashville, United States Ledgent Technology Full timeWe are seeking a Service Desk Regional Leader to work in a fulltime role onsite in Nashville, TN. The role is an executive support/management position, the individual should be capable of assisting the team and leading by example. Experienced in service delivery support for SaaS/Cloud based services through standards and policies.Sets processes, leads...
-
nashville, United States Ledgent Technology Full timeWe are seeking a Service Desk Regional Leader to work in a fulltime role onsite in Nashville, TN. The role is an executive support/management position, the individual should be capable of assisting the team and leading by example. Experienced in service delivery support for SaaS/Cloud based services through standards and policies.Sets processes, leads...
-
Service Desk Analyst
4 weeks ago
Nashville, United States TEKsystems Full time*Description* TEKsystems' client Nashville & Davidson County Metropolitan Government is looking for a Service Desk Technicians on a 6 month contract to hire. This position is located within the ITS Department Technical Support Service Center (TSSC) and will perform the technical duties required for information systems support. For ITS to ensure timely...
-
Services Desk Technician
4 days ago
Nashville, United States AmSurg LLC Full timeJob DescriptionJob DescriptionServices Desk TechnicianRemote-Centric Hybrid, Nashville, TNAMSURG is a nationally recognized leader in the strategic and operational management of ambulatory surgery centers with medical specialties ranging from gastroenterology to ophthalmology and orthopedics. With more than 250 surgery centers across the U.S., we partner...
-
Service Desk Analyst
3 weeks ago
Nashville, United States TEKsystems Full timeDescriptionOne of TEKsystems' client in the Nashville area is looking for a Service Desk Technicians on a 6 month contract to hire. This position will perform the technical duties required for information systems support. For this organization to ensure timely resolution of all customer problems and requests as they are reported. This is a 24/7 environment...
-
Supervisor Service Desk
3 weeks ago
Nashville, United States DYOPATH Full timeDYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is...
-
Supervisor Service Desk
2 weeks ago
Nashville, United States DYOPATH Full timeDYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is...
-
Service Desk Technician
4 weeks ago
Nashville, United States IDR Healthcare Full timeIDR is seeking a Service Desk Technician to join one of our top clients in Downtown, Nashville area. This role is perfect for those who thrive in a fast-paced, 24/7 environment, providing critical technology support to a diverse team. If you are passionate about customer service, have excellent organizational skills, and are looking for an opportunity to...
-
Front Desk Service Associate
3 weeks ago
Nashville, Tennessee, United States Pyramid Global Hospitality Full timeJob SummaryPyramid Global Hospitality is seeking a highly skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable. This role requires a strong ability to multitask, work in a fast-paced environment, and maintain a professional...
-
Service Desk Support Specialist
5 days ago
Nashville, Tennessee, United States Southeastern Freight Lines Full time**Customer Service Administrator Position:**Southeastern Freight Lines is currently seeking a Service Desk Support Specialist to join our team. This role requires strong communication skills, organizational abilities, and a keen eye for detail.**Main Responsibilities:**Operate a scanning machine to ensure accurate bill processing;Retrieve and transport bills...
-
Hotel Front Desk Service Coordinator
1 week ago
Nashville, Tennessee, United States Homewood Suites by Hilton Davidson Full timeJob OverviewWe are seeking a motivated and customer-focused Hotel Front Desk Service Coordinator to join our guest services team at Homewood Suites by Hilton Davidson.Key Responsibilities:Welcoming guests, managing their account information, and ensuring an exceptional stay experience.Communicating with housekeeping to ensure guest rooms are ready.Answering...
-
Front Desk Clerk
1 week ago
Nashville, United States Hilton Grand Vacations Full timeJob Description Work for a winning team that now offers Day One Benefits and Daily Pay* Join a company where helping people get away helps you get ahead. See just how far you can go. At Hilton Grand Vacations we will help you reach your goals and build your future. At Bluegreen Downtown Nashville Hotel we are looking for a Full Time Front Desk Clerk to...
-
Regional Sales Leader
4 weeks ago
Nashville, Tennessee, United States Envista Holdings Corporation Full timeJob Title: Regional Sales Manager - SoutheastAbout the Role:We are seeking a highly motivated and experienced Regional Sales Manager to lead our sales team in the Southeast region. As a Regional Sales Manager, you will be responsible for providing strategic direction and support to a team of Territory Sales Representatives (TSRs) for assigned brands and...
-
Help Desk Manager
4 weeks ago
Nashville, United States Technology Lab Full timePosition: Help Desk Manager Location: In-Office, Nashville Under the supervision of the Vice President of Operations, the Help Desk Manager is responsible for overseeing the daily operations of the help desk team, ensuring excellent service delivery and customer satisfaction. The Help Desk Manager plays a crucial role in managing and mentoring the help desk...
-
Regional Director of Clinical Services
1 month ago
Nashville, United States TerraBella Senior Living Full timeTerraBella Senior Living is the proud operator of more than 30 plus, amenity-, care- and lifestyle-focused communities located throughout the Carolinas, Virginia, Kentucky, Georgia, and Tennessee. TerraBella communities together account for more than 2200 units and span a full spectrum of senior living and care options, including Active Independent Living,...
-
Service Desk Technician
1 month ago
nashville, United States Brooksource Full timeService Desk Technician Ongoing Contract We are hiring entry level IT support technicians to support our client. This individual will be responsible for fielding calls directly from 52 different agencies and supporting a customer base of 45,000 end users. They will be required to troubleshoot issues related to desktop, laptop and hardware technologies. The...
-
Service Desk Technician
1 month ago
nashville, United States Brooksource Full timeService Desk Technician Ongoing Contract We are hiring entry level IT support technicians to support our client. This individual will be responsible for fielding calls directly from 52 different agencies and supporting a customer base of 45,000 end users. They will be required to troubleshoot issues related to desktop, laptop and hardware technologies. The...