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Support Associate

2 months ago

Livermore, United States Theory Full time

At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live. Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York’s Meatpacking District, the integrity of our process is just as important as our final product.


In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes.


The Responsibilities


A Support Associate works within the store team to help achieve store sales and stock/inventory goals. The Support Associate partners with the management and sales team to ensure a seamless flow between front and back of house. This role should be well versed in standard operating procedures and provide customers with utmost customer service.


Business Leader

● Demonstrate excellent knowledge of the product to support the brand goals

● Understand company tools, incentives & strategies to support meeting store sales goals

● Maintain all-areas back of house including stock organization, shipping/receiving, and supply orders per policy and procedure.

●Efficiently execute register functions and inventory transactions.


People Leader

● Ensure effective communication between all team members

● Supports ways to keep the team motivated and engaged

● Contribute new & innovative ideas to support meeting business goals

● Participate in all training and development meetings.


Operations Leader:

● Ensure all functions of the store are maintained to support a superior shopping-experiences

● Assist in all areas of stock, shipping, receiving protocols/policies, procedures and all related processes inclusive of paperwork

●Support in areas of risk management, physical security, store cash control and inventory control.

● Participate in physical store inventories.

● Identify product concerns and communicate inventory needs to support the business goals

● Comply with all point of sale register policy and procedures


Customer Focus:

● Support building meaningful relationships with clients through strong-interpersonal skills both in store and over the phone.

●Collaborate with all team members to support a superior shopping experience

● Ensure client needs are quickly and effectively met for overall customer satisfaction

● Uphold merchandise standards and maintain visual directive.

● Be present on and off the floor as a Theory Brand Ambassador


The Essentials

● 1+ years’ prior work experience in a client-centric, sales, support, or back of house environment.

● Dynamic interpersonal and communication skills, both verbal and written

● Independent work ethic, time management skills

● Computer skills to operate point of sale system, experiences with teamwork is a plus


Salary: $17-$18/hour *


*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.


As an Equal Opportunity Employer, Theory LLC does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.


For information regarding how we handle your personal information and to exercise your rights under the California Consumer Privacy Act, please see our Privacy Policy at Theory.com and Helmutlang.com.


Ensure your Theory job offer is legitimate and don’t fall victim to fraud. Theory never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a Theory or sister company email address. For added security, where possible, apply through our direct job posting.