Technical Support
4 weeks ago
Job Description The Technical Support Specialist plays a vital role in supporting customers, dealers, and service partners by delivering efficient technical assistance, managing parts distribution, and ensuring high-quality after-sales service. This position focuses on handling technical inquiries, processing parts orders, and maintaining strong relationships with key stakeholders to drive customer satisfaction and operational effectiveness. Key ResponsibilitiesCustomer & Dealer Support Serve as the primary contact for service-related technical support and parts inquiries from customers and dealers. Provide expert troubleshooting and technical guidance to dealers, service centers, and end-users. Accurately process parts orders, returns, and warranty claims in a timely manner. Coordinate with internal teams to ensure swift resolution of technical issues. Workshop & Internal Support Assist with procurement, inventory management, and distribution of spare parts. Monitor stock levels to ensure parts availability and support operational planning. Contribute to the development and maintenance of technical documentation and parts catalogs. Technical & Aftermarket Support Support field technicians and customers with installation, repair, and maintenance procedures. Track and document recurring issues to identify trends and recommend product improvements. Create and deliver training content for dealers and customers on product care and servicing. Liaise with engineering and product teams to communicate field feedback and technical concerns. Administrative & Reporting Maintain detailed records of support cases, customer interactions, and service activities. Ensure adherence to company policies, safety guidelines, and service protocols. Qualifications & Experience Education: High school diploma or equivalent required;technical certification or associate degree preferred. Experience: Minimum 4 years in a technical support, service, or parts coordination role, preferably in construction, heavy equipment, or machinery sectors. Technical Knowledge: Understanding of hydraulic and electrical systems, mechanical components, and construction equipment. Skills Strong diagnostic and problem-solving abilities. Excellent communication and customer service skills. Ability to work both independently and collaboratively. Proficiency in Microsoft Office and ERP systems for inventory and order management. Preferred Qualifications Hands-on experience with excavators, hydraulic systems, or similar heavy equipment. Familiarity with CRM or service management software. Bilingual in English and Spanish or French is an asset. Compensation This is a full-time position offering a competitive salary aligned with industry standards. Compensation is commensurate with experience and technical expertise.
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IT Support Specialist
2 weeks ago
High Point, United States Graham Personnel Services Full timeJob Description IT Support Specialist The IT Support Specialist ensures the efficient delivery of IT services by improving support processes, maintaining system performance, and providing timely technical assistance. This role focuses on rapid issue resolution, minimizing downtime, and ensuring a high level of user satisfaction. Reports to: Team Lead - IT...
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Technical Service Representative
7 days ago
High Point, United States AkzoNobel Full timeAbout AkzoNobel Since , we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than countries and use our expertise to sustain...
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Field Support Engineer
2 weeks ago
High Point, NC, United States PSB HQ Full timeWelcome to Pioneer Square Brands! We are a dynamic and innovative company at the forefront of the consumer goods industry. As a company dedicated to delivering high-quality products, we pride ourselves on our commitment to excellence, creativity, and customer satisfaction. With a diverse portfolio of brands (Brenthaven, Gumdrop, and VAULT), we strive to...
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Field Support Engineer
2 weeks ago
High Point, United States PSB HQ Full timeWelcome to Pioneer Square Brands! We are a dynamic and innovative company at the forefront of the consumer goods industry. As a company dedicated to delivering high-quality products, we pride ourselves on our commitment to excellence, creativity, and customer satisfaction. With a diverse portfolio of brands (Brenthaven, Gumdrop, and VAULT), we strive to...
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Technical Support Engineer
2 weeks ago
Stevens Point, United States Zurich NA Full timeTechnical Support Engineer 128291 Zurich North America is seeking a Technical Support Engineer to join the Information Technology Services group working from the Stevens Point, WI office. Responsibilities: Deskside and remote technical support. Ticket management within ServiceNow. PC deployment and setup. Troubleshooting complex IT issues. Collaborating and...
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Associate Field Support Engineer
6 days ago
High Point, North Carolina, United States Pioneer Square Brands Full timeWelcome to Pioneer Square Brands We are a dynamic and innovative company at the forefront of the consumer goods industry. As a company dedicated to delivering high-quality products, we pride ourselves on our commitment to excellence, creativity, and customer satisfaction. With a diverse portfolio of brands (Brenthaven, Gumdrop, and VAULT), we strive to...
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Parts & Product Support Specialist
4 weeks ago
High Point, United States The Greer Group Full timeJob Description Job descriptionLocation: Highpoint, NCJob Type: Full-Time, Monday -Friday, 8: 00 AM -5: 00 PMJob Overview: The Greer Group is seeking a highly motivated and technically skilled Product Support / Parts Specialist to join our clients team for excavator tooling systems. This role will be essential in providing exceptional customer service...
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Technical Support Engineer
1 week ago
Stevens Point, WI, United States Zurich NA Full timeTechnical Support Engineer 128291 Zurich North America is seeking a Technical Support Engineer to join the Information Technology Services group working from the Stevens Point, WI office. Responsibilities: Deskside and remote technical support. Ticket management within ServiceNow. PC deployment and setup. Troubleshooting complex IT...
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Technical Support Engineer
2 weeks ago
Stevens Point, WI, United States Zurich NA Full timeTechnical Support Engineer 128291 Zurich North America is seeking a Technical Support Engineer to join the Information Technology Services group working from the Stevens Point, WI office. Responsibilities: Deskside and remote technical support. Ticket management within ServiceNow. PC deployment and setup. Troubleshooting complex IT...
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Technical Support Engineer
4 days ago
Stevens Point, WI, United States Zurich NA Full timeTechnical Support Engineer 128291 Zurich North America is seeking a Technical Support Engineer to join the Information Technology Services group working from the Stevens Point, WI office. Responsibilities: Deskside and remote technical support. Ticket management within ServiceNow. PC deployment and setup. Troubleshooting complex IT...
