Technical Support Engineer

Technical Support Engineer 128291 Zurich North America is seeking a Technical Support Engineer to join the Information Technology Services group working from the Stevens Point, WI office. Responsibilities: Deskside and remote technical support. Ticket management within ServiceNow. PC deployment and setup. Troubleshooting complex IT issues. Collaborating and knowledge sharing with a remote team. Basic qualifications: Bachelor's Degree and 3 or more years of experience in the Desktop Support are OR High School Diploma or Equivalent and 5 or more years of experience in the Desktop Support area Preferred qualifications: Strong problem-solving analytical skills Able to develop and drive initiatives with minimal oversight or guidance Excellent written and verbal communication and presentation skills Experience in desktop technical support Incident resolution. Experience in tools like Service now, Active Directory Experience in hardware troubleshooting Knowledge Microsoft Config Manager (Previously known as SCCM), Microsoft Intune tools Tech savvy possesses a natural curiosity, problem solving and strong analytical skills. Experience in asset lease deployment coordination Experience in DEX (Digital employee experience) analysis Knowledge of Windows 10/11 At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please clickhere () . Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $53,400.00 to $87,500.00, with short-term incentive bonus eligibility set at 10%. As an insurance company, Zurich is subject to 18 U.S. Code § 1033. A future with Zurich. What can go right when you apply at Zurich? Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere () to learn more. Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. Location(s): AM - Stevens Point Remote Working: Hybrid Schedule: Full Time Employment Sponsorship Offered: Yes Linkedin Recruiter Tag: #LI-MG1 #LI-ASSOCIATE EOE Disability / Veterans