IT Support Specialist
2 weeks ago
Job Description IT Support Specialist The IT Support Specialist ensures the efficient delivery of IT services by improving support processes, maintaining system performance, and providing timely technical assistance. This role focuses on rapid issue resolution, minimizing downtime, and ensuring a high level of user satisfaction. Reports to: Team Lead - IT Support Specialist Key Responsibilities Provide technical support for hardware, software/applications, and network issues by diagnosing problems and implementing effective solutions to minimize downtime. Respond promptly to incidents, manage support tickets, and ensure issues are resolved within established SLAs to reduce impact on business operations. Assist users by delivering clear, patient, and customer-focused technical guidance. Maintain accurate documentation of support activities, system changes, and prepare relevant support metric reports. Collaborate with IT team members, internal departments, and external vendors to coordinate support efforts, share knowledge, and drive continuous improvements. Stay informed on emerging technologies, industry trends, and best practices to enhance individual skills and improve support processes. Handle IT procurement at the local level, ensuring timely and cost-effective acquisition of technology solutions that align with regional and business needs. Skills & Competencies Strong knowledge of IT systems, hardware, software, networking, and operating systems. Proven ability to troubleshoot and resolve complex technical issues. Strong analytical and critical-thinking skills for diagnosing problems and identifying root causes. Understanding of ITIL principles. Excellent customer service and communication skills, with the ability to explain technical information to non-technical users. Strong verbal and written communication abilities. Ability to create clear and concise technical documentation. Commitment to continuous learning and staying current with new technologies and industry trends. Work Hours Standard: 8:00 AM - 5:00 PM or 8:30 AM - 5:30 PM Occasional weekends and holidays may be required. Required Experience Windows 11 Microsoft Office 365, Outlook, Microsoft Teams Printers, scanners, and computer peripherals Mobile devices (iOS, Android) Client PC connectivity: Ethernet, TCP/IP, VPN Strong customer service and troubleshooting skills Ability to communicate technical information clearly to diverse users 2-3 years of experience in a Windows-based environment Qualifications To perform this role successfully, candidates must meet the requirements below. Reasonable accommodations may be made for individuals with disabilities. Education/Experience: Associate degree from a two-year college or technical school OR Equivalent combination of education and 2-3 years related experience/training Language Skills: Ability to read and interpret business publications, technical documents, and regulations Ability to write reports, business correspondence, and procedure manuals Ability to present information effectively and respond to questions from managers and employees Meet Your RecruiterErin Thomas
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Legal Support Specialist
1 week ago
High Point, United States High Point University Full timeThe Kenneth F. Kahn School of Law at High Point University invites applicants to serve as its Legal Support Specialist to support the law school’s Clinical Programs. The mission of the law school’s Clinical Programs is to provide law students with the practical experience of working with real clients and communities on real cases under the supervision of...
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Executive Relationship Specialist
2 weeks ago
High Point, United States Get It - Executive Full timeAre you a highly organized, proactive professional who thrives in a fast-paced environment? We are seeking an Executive Relationship Specialist to provide comprehensive support to senior leadership, manage communications, and build strong relationships with key partners. If you enjoy a role that blends administrative excellence with strategic insights, this...
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Parts & Product Support Specialist
4 weeks ago
High Point, United States The Greer Group Full timeJob Description Job descriptionLocation: Highpoint, NCJob Type: Full-Time, Monday -Friday, 8: 00 AM -5: 00 PMJob Overview: The Greer Group is seeking a highly motivated and technically skilled Product Support / Parts Specialist to join our clients team for excavator tooling systems. This role will be essential in providing exceptional customer service...
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Customer Support Specialist
4 weeks ago
High Point, United States Sir Speedy, Winston-SalemHigh Point NC Full timeBenefits 401(k) Competitive salary Dental insurance Health insurance Paid time off Profit sharing CUSTOMER SUPPORT SPECIALIST Position Overview If you are looking for an opportunity, were looking for a Customer Service Representative that is seeking a career not just another job. We need someone who takes pride in every project and making sure they make our...
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Customer Support Specialist
3 weeks ago
High Point, United States Sir Speedy Full timeBenefits: 401(k) Competitive salary Dental insurance Health insurance Paid time off Profit sharing CUSTOMER SUPPORT SPECIALIST Position Overview: If you are looking for an opportunity, we're looking for a Customer Service Representative that is seeking a career - not just another job. We need someone who takes pride in every project and making sure they make...
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Customer Support Specialist
2 weeks ago
High Point, NC, United States Sir Speedy Full timeBenefits: 401(k) Competitive salary Dental insurance Health insurance Paid time off Profit sharing CUSTOMER SUPPORT SPECIALIST Position Overview: If you are looking for an opportunity, we're looking for a Customer Service Representative that is seeking a career - not just another job. We need someone who takes pride in every project and making sure they...
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Certified Peer Support Specialist
7 days ago
High Point, NC, United States SPRING LIFE BEHAVIORAL CARE LLC Full timeJob Description Job Description PEER SUPPORT SPECIALIST Job Description & Responsibilities: Any job description distributed by Spring Life Behavioral Care, LLC is not inclusive of all duties that the employee will be required to perform. The employer expressly reserves the right to change the responsibilities and duties as so desired. The job description may...
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Accessibility Support Specialist
1 week ago
High Point, United States High Point University Full timeHigh Point University is currently seeking a full-time Accessibility Specialist. This position determines eligibility for services and coordinates access to accommodation and services for students with disabilities. Reviews medical, psychological, and technical evaluations of students’ abilities, disabilities, and requests for reasonable accommodations....
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High Point, NC, United States MENTAL HEALTH ASSOCIATES OF THE TRI Full timeBenefits: Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Job description: Company Overview Mental Health Associates of the Triad is dedicated to promoting mental well-being through high-quality service delivery, advocacy for mental health issues, and community outreach. We strive to create a supportive environment that...
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High Point, NC, United States MENTAL HEALTH ASSOCIATES OF THE TRI Full timeBenefits: Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Job description: Company Overview Mental Health Associates of the Triad is dedicated to promoting mental well-being through high-quality service delivery, advocacy for mental health issues, and community outreach. We strive to create a supportive environment that...
