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2 weeks ago
Welcome to Pioneer Square Brands We are a dynamic and innovative company at the forefront of the consumer goods industry. As a company dedicated to delivering high-quality products, we pride ourselves on our commitment to excellence, creativity, and customer satisfaction. With a diverse portfolio of brands (Brenthaven, Gumdrop, and VAULT), we strive to enhance people's lives by providing innovative and reliable solutions for their everyday needs. Our team is composed of passionate individuals driven by a shared vision to shape the future of our industry. If you seek a challenging and rewarding career in a fast-paced environment where your ideas are valued, join us at Pioneer Square Brands and become part of our exciting journey to revolutionize the market. Our Mission: To become the leading global provider of rugged technology accessories for classroom and enterprise environments. Our Core Values: Bring Passion Everyday Be Genuine and Respectful Execute with Excellence Pioneer Square Brands has a global footprint with office locations in High Point, North Carolina, and Manila, Philippines. We are actively looking for highly motivated and energetic professionals with a positive attitude who desire to be part of our growing team. Field Support Engineer Location: Onsite at High Point, NC with estimated 30% required travel About the Role: We're looking for a driven, technically curious Field Support Engineer to help shape the future of mobile point-of-sale (POS) solutions for our B2B clients. In this role, you'll act as the vital link between sales and engineering-bringing your technical expertise to support customers at every stage of their journey. From guiding prospects through the pre-sales process, to ensuring smooth pilot program rollouts, to delivering outstanding after-sales support, you'll play a key role in driving adoption and maximizing performance of our innovative POS hardware. If you enjoy blending technology with customer engagement and want to grow your career in a dynamic, fast-moving industry, this is the role for you. Job Responsibilities: Pre-Sales Support Act as the technical expert during the sales cycle-answering questions, joining client meetings, and building confidence in our solutions. Build strong relationships with customers by actively engaging to understand their needs, challenges, and goals, and provide tailored solutions that deliver value and drive long-term partnerships Deliver engaging product demonstrations that highlight the power and capabilities of our mobile POS hardware. Customize technical proposals to align with each client's unique needs. Pilot Program Management & Customer Success Partner with sales and clients to ensure smooth deployment and setup of hardware during pilot programs. Provide hands-on technical guidance to support integration with customer systems. Track pilot progress, resolve issues proactively, and help clients achieve business goals. Collect feedback from pilot users to inform product enhancements. Post-Sales Support & Service Serve as the go-to resource for after-sales support, troubleshooting, and technical questions. Provide customer training on equipment use and maintenance. Log customer interactions, issues, and resolutions in the CRM system. Escalate complex technical issues internally when needed. Contribute to customer support materials (troubleshooting guides, installation videos, FAQs). Product Expertise & Knowledge
