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Director of Clinical Operations
1 month ago
Our client is a premier concierge medical practice dedicated to providing personalized, high-quality healthcare to their clients. With a focus on exceptional service, this person will be operating two facilities and are committed to ensuring the best possible patient outcomes. Our client is seeking a dynamic and experienced Director of Clinical Operations to join their leadership team and oversee clinical operations at both locations.
Position Summary: The Director of Clinical Operations is a key leadership position responsible for overseeing and managing the clinical operations of our two facilities. This role ensures the delivery of high-quality patient care, operational efficiency, and regulatory compliance. The ideal candidate is at minimum a licensed registered nurse with a strong background in clinical management and a passion for patient-centered care.
Key Responsibilities:
Leadership and Management:
- Provide strategic direction and leadership to clinical staff across both facilities.
- Collaborate with the COO and other leadership team members to develop and implement clinical policies, procedures, and protocols.
- Foster a positive and collaborative work environment, promoting teamwork and professional development.
- Oversee training and performance management of clinical staff.
Clinical Operations:
- Ensure the highest standards of patient care are maintained at all times.
- Monitor and evaluate clinical services to ensure they meet established standards and regulatory requirements.
- Develop and implement quality improvement initiatives to enhance patient care and operational efficiency.
- Manage clinical workflows, ensuring optimal utilization of resources and staffing.
Regulatory Compliance:
- Ensure compliance with all relevant federal, state, and local regulations.
- Maintain up-to-date knowledge of industry standards and best practices.
- Prepare for and oversee inspections and audits by regulatory bodies.
Patient Experience:
- Promote a patient-centered approach to care, ensuring a positive and seamless experience for all patients.
- Address and resolve patient concerns and complaints promptly and effectively.
- Implement programs to improve patient satisfaction and engagement.
Financial Management:
- Develop and manage clinical budgets, ensuring cost-effective delivery of services.
- Monitor financial performance of clinical operations and implement strategies to optimize revenue and control expenses.
- Collaborate with the finance team to ensure accurate billing and coding practices.
Qualifications:
- Minimum of a Bachelor's degree in Nursing (BSN); Master’s degree in Nursing, Healthcare Administration, or a related field preferred.
- Current, at minimum unrestricted Registered Nurse (RN) license.
- Minimum of 5 years of clinical management experience, preferably in a concierge or private practice setting, but open to other settings.
- Strong leadership and organizational skills with the ability to manage multiple priorities.
- Excellent communication and interpersonal skills.
- In-depth knowledge of healthcare regulations and standards.
- Proven track record of improving clinical operations and patient outcomes.
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