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Customer Experience Coordinator, Mailroom

2 months ago

Richmond, United States PALECEK Full time

Who We Are

As a family-owned company, PALECEK values integrity, loyalty and strong partnerships. We are driven to improve, innovate and inspire. We bring our personal best to every aspect of our business, from our design and craft to our internal teamwork and customer service. We are passionate about creativity and believe beautiful spaces enhance the quality of life.


Summary

Customer Experience Coordinator – Mailroom position is responsible for handling all aspects of mailroom operations, including processing and fulfilling orders, managing customer communications, and maintaining the organization and cleanliness of the workspace. An essential part of this role involves ensuring that product samples are accurately prepared and shipped, as these samples play a critical role in the sales process by providing customers with the opportunity to elevate their sales presentations.

Top of Form


Description

  • Enter customer orders into the system accurately and efficiently.
  • Pull, pack, and ship orders according to established procedures.
  • Generate and send invoices to customers.
  • Respond promptly and professionally to customer emails, inquiries, and requests.
  • Resolve customer issues and concerns related to orders and shipments.
  • Receive, sort, and distribute daily incoming mail and packages.
  • Prepare outgoing mail for shipment, ensuring proper postage and packaging.
  • Maintain a clean, organized, and efficient mailroom workspace.
  • Ensure that all equipment and supplies are properly stored and readily available.
  • Monitor inventory levels of mailroom supplies, and reorder as needed.
  • Track and report any discrepancies in inventory.
  • Maintain accurate records of all incoming and outgoing shipments using our database (AS400).
  • Update orders and customer information in the company’s database.


Key Qualifications

  • 3 or more years of related clerical experience
  • Advanced proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
  • Aptitude for learning new software and systems
  • Professional communication and interpersonal skills
  • Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines
  • Committed to excellence and high-quality work performance
  • Ability to prioritize, maintain confidentiality, and operate with patience and integrity in a rapidly changing environment is required


Physical Requirements

  • Operate in a professional office environment
  • Must be able to occasionally lift up to 15 pounds
  • Moderate noise i.e. business office with computers, phone, printers and light traffic
  • Prolonged periods of sitting at a desk and working on a computer
  • Regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer


Pay & Benefits

  • Pay range: $22.00-$24.00
  • Competitive Paid Time Off
  • A flexible health plan offering medical, dental, and vision benefits
  • Health Care and Dependent Care Flexible Spending Accounts
  • Health Savings Account
  • 401(k) Savings Plan
  • Profit Sharing Benefits
  • Generous Employee Discount