Customer Experience Ambassador

5 days ago


Richmond, Virginia, United States Indigo Books & Music Full time

About Indigo Books & Music

We're a Canadian company dedicated to creating exceptional experiences for our customers. Our mission is to add joy to people's lives through our products and services.

Job Description

We're seeking a Customer Experience Representative to join our team at our Richmond, BC store. As a Customer Experience Representative, you'll be responsible for creating a warm and welcoming environment for our customers, adding joy to their lives, and leveraging our products to tell stories that connect them to our brand.

Key Responsibilities

  • Create a positive and engaging customer experience
  • Curate product collections for each customer
  • Engage with customers on the sales floor
  • Ensure Visual Standards are followed and maintained
  • Role model Indigo's High Performance Characteristics
  • Seek information on new products, promotions, and programs
  • Contribute to a safe and healthy work environment
  • Respond to customer feedback in a timely manner

Requirements

  • Experience in specialty retail or a retail environment (preferred but not required)
  • Adaptability, flexibility, and a willingness to learn
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
  • Bilingualism (French/English) is required for all positions in Quebec; other languages an asset

What We Offer

We offer a dynamic and enriching culture, opportunities for growth and development, and a competitive compensation package.



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