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Support Engineer

2 months ago

Redwood City, United States Retell AI Full time

About Retell AI

Retell AI is a powerful platform for building production ready voice AI. We recently closed a $4.5M seed round and achieved remarkable growth, reaching $3M in revenue within six months. Retell AI is proudly backed by Alt Capital, Y Combinator, and other leading investors.


Our team is composed of experts from Meta, Google, and TikTok, and we operate out of our in-person office in Redwood City.


About the role

Skills: Marketing design, Node.js


Roles and responsibilities

  • Develop an in-depth understanding of our platform and assist clients with onboarding.
  • Drive customer success initiatives for our enterprise customers.
  • Lead customer communication efforts and manage a large, active user community.
  • Gather, prioritize, and manage support tickets, working closely with product owners to ensure customer needs are met.
  • Develop internal tools to automate and streamline manual processes.
  • Create technical content, including blogs and YouTube tutorials, to support and educate our users.


Qualifications

  • 1+ years of experience in software development or technical support. A technical background is a strong advantage.
  • Bachelor’s degree or equivalent practical experience.
  • A proactive, founder-like mindset, eager to take ownership and make a significant impact.
  • Ability to excel in a fast-paced environment, quickly learning and adapting to new challenges.
  • Strong communication and collaboration skills, with the ability to commit to decisions, even in the face of differing opinions.
  • Previous experience in a startup environment is a plus.
  • Previous voice AI development experience is a plus.


Benefits

  • Competitive salary with an equity package.
  • Comprehensive health insurance coverage.
  • Meal and commute expenses fully covered.
  • Option to reside at the office with your own private bedroom.
  • A spacious and comfortable work environment, complete with unlimited snacks and drinks.
  • A friendly office cat to brighten your day
  • The chance to innovate and push the boundaries of voice AI in a dynamic, venture-backed startup.