Customer Service Specialist

1 month ago


Smyrna, United States Motion Recruitment Full time

Our client, a large, global electric management company, is seeking a Customer Advocate Specialist to join their team out of Smyrna, TN


** This is an 11-month contract and could convert to full-time based on performance **



What You Will Be Doing

  • The daily sales interactions include project monitoring, managing internal VIP customers, coordinating logistics to and from the customer, and final order processing while maintaining positive and strong customer relationships.
  • Resolve customer complaints; consult with production, shipping, warehouse, or common carrier personnel to trace missing or delayed shipments.
  • Analyzes and evaluates problems with communication and/or processes related to scheduling production orders through the plant and recommends solutions.
  • Provide customer resolution for complex installations restoring customer application and confidence in the company's product.



What qualifications will make you successful?

  • Bachelors degree
  • SAP experience
  • Strong Excel proficiency, managing large quantities of data for analysis. Pivots and VLOOKUP are used daily.
  • Excellent customer service skills with the ability to excel under high pressure and time-sensitive situations
  • Establish own tasks list & work with little supervision to make independent decisions and meet customer deadlines.



Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employee Accommodation policy. Applicants need to make their needs known in advance.



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