Guest Service Specialist

7 months ago

Smyrna, United States Wingman Opco LLC Full time

Pay rate: $12/hr and up


Guest Service Specialist


Wingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.

As a cashier at Wingstop, an individual will have to take and give out orders to the kitchen staff. He/she will have to be quick and efficient in communicating with crew members and kitchen staff to make sure the guests get their orders on time. A cashier will have to balance their cash drawers, listen and solve customer queries, and replace food if necessary. The individual has to be an ideal team player as this is a very fast paced and strenuous job, which requires him/her to be in the good books of everyone, including the guests.

 

Additional Information:

• Cashier and restaurant experience a plus

• Food Handler Certification a plus

Key Skills/Abilities:

• Computer literate and comfortable using computerized register (POS) systems.

• Possess great cash handling skills.

• Professional, polite, and reliable even when under stress.

• Must have excellent interpersonal and people skills.

• Must have integrity, honesty and accountability.

Essential Duties & Responsibilities:

• Greet and welcome customers entering the restaurant and calling into the restaurant.

• Place orders for customers in-person and over the phone; upsell and maintain knowledge of menu and sauce descriptions, along with new items and promotions.

• Accurately process cash, credit card and gift card transactions; verify age for alcohol purchases.

• Answer questions from customers and make menu recommendations.

• Monitor that all orders are read within Company quote times.

• Verify that all wings are presentable and double checking all orders before giving the order to the customer(s).

• Balance the register at the end of the shift; deliver the amount before the next shift.

• Assist in maintaining a clean workplace; keep Front of House (FOH) clean and stocked.

• Practice safe handling procedures by following all safety and sanitation guidelines; promote safety in the workplace.

• Maintain a professional and presentable appearance according to the company's Uniform Standards

• Receive and handle complaints from the customers and guide to the manager if the problem is beyond the scope of duties.

• Leave customer with a positive, long-lasting impression of their WINGSTOP experience.

 

WINGSTOP AND WE DON'T STOP

What began as a small buffalo-style chicken wing restaurant in Garland, Texas, continues to soar to great heights. Today there are more than 1,500 restaurants open across the globe.

Wingstop quickly became a fan favorite when we first opened our doors in 1994. Our proprietary recipes, outstanding food and superior customer service created a demand that could only be satisfied by more locations. And in 1997 we began offering franchises. Today we are one of the fastest-growing concepts in the country, attracting top entrepreneurs and operators with the drive and passion to own their own business.

OVER 20 YEARS OF FLAVOR

Since setting up shop in '94, we've been putting flavor first. And we're not about to stop. We're all about taking our wings to another level, saucing and tossing the freshest flavors you crave along the way.

OUR MISSION: TO SERVE THE WORLD FLAVOR

We're not in the wing business. We're in the flavor business. It's been our mission to serve the world flavor since we first opened shop in '94, and we're just getting started.

1997 saw the opening of our first franchised Wingstop location, and by 2002 we had served the world one billion wings. It's flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop - because it's more than a meal, it's a flavor experience.

  • Cleaning and Guest Service Specialist

    7 days ago

    Smyrna, Georgia, United States CUSA Full time

    CUSA, LLC is seeking a skilled Cleaning and Guest Service Specialist to join our team at Candlewood Suites Smyrna Georgia. As a key member of our housekeeping team, you will be responsible for delivering exceptional guest experiences by maintaining the cleanliness and organization of our public and guest areas.The ideal candidate will have a strong...

  • Guest Sales Specialist

    7 months ago

    New Smyrna Beach, United States Tire Choice Auto Service Centers Full time

    Job Description The Guest Care Specialist role is full time or part-time and is an hourly position based upon needs of the business. The Guest Care Specialist is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Guest Care Specialist is expected to provide a superior...

  • Guest Services Representative

    2 weeks ago

    Smyrna, Georgia, United States Extended Stay Full time

    **Job Overview**We are seeking a skilled Guest Services Representative to join our team at Extended Stay. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a smooth stay for our guests.Key Responsibilities:Assist guests with all their needs and respond to requests in a timely...

  • Guest Service Representative

    6 months ago

    Smyrna, United States Nothing Bundt Cakes Full time

    Nothing Bundt Cakes Smyrna is currently hiring part-time Guest Service Representatives! At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure...

  • Guest Service Team Member

    3 months ago

    Smyrna, United States Wingstop Full time

    Wingstop - 443 Sam Ridley Pkwy W. - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Guest Service Team Member

    3 months ago

    Smyrna, United States Wingstop Full time

    Wingstop - 3240 S. Cobb Dr. - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...

  • Guest Service Team Member

    3 months ago

    Smyrna, United States Wingstop Full time

    Wingstop - 4715 S Atlanta Rd Se Ste 303 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests...

  • Service Support Specialist

    2 weeks ago

    Smyrna, Tennessee, United States Cheddar's Full time

    We are seeking a Service Support Specialist to join our team at Cheddar's. As a key member of our service staff, you will play a vital role in ensuring that our guests receive exceptional service and have a memorable dining experience. This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and thrive on making a...

  • Bundt Cake Service Specialist

    3 weeks ago

    Smyrna, Georgia, United States Nothing Bundt Cakes Full time

    About Nothing Bundt Cakes:We are a leading bakery chain dedicated to providing exceptional customer experiences through our high-quality cakes and warm hospitality.Job Summary:We are seeking a skilled and friendly Team Member to join our team as a Bundt Cake Service Specialist. In this role, you will be responsible for greeting guests with warmth and...

  • Hotel Cleaning and Guest Services Attendants

    3 days ago

    Smyrna, Georgia, United States CUSA, LLC Full time

    Job OverviewWe are seeking a skilled Houseperson to join our team at Candlewood Suites Smyrna Georgia. As a key member of our housekeeping team, you will be responsible for ensuring the highest standards of cleanliness and guest service in our hotel.In this role, you will be expected to maintain a high level of professionalism and attention to detail, while...

  • Guest Experience Specialist

    1 day ago

    Smyrna, Georgia, United States Nothing Bundt Cakes #195 Full time

    About Our CompanyNothing Bundt Cakes #195 is a popular bakery chain that specializes in creating high-quality cakes for special occasions. We are dedicated to providing exceptional customer service and a unique shopping experience for our guests.Job Title: Front of House Team MemberJob Summary: We are seeking a highly motivated and enthusiastic individual to...

  • Vehicle Service Specialist

    4 weeks ago

    Smyrna, United States Valvoline Instant Oil Change Full time

    Vehicle Service Specialist at Valvoline Instant Oil Change summary: As a Vehicle Service Specialist, you'll perform preventative maintenance services including oil changes, tire rotations, and safety inspections while delivering excellent customer service. The position offers extensive training, a flexible schedule, and various benefits to support your...

  • Cleaning and Guest Experience Specialists

    2 weeks ago

    Smyrna, Georgia, United States CUSA, LLC Full time

    Job RequirementsWe are looking for a highly motivated and organized individual to join our housekeeping team at Candlewood Suites Smyrna Georgia. As a Houseperson, you will be responsible for ensuring the highest standards of cleanliness and guest service in our hotel.To be successful in this role, you will need to possess excellent communication and...

  • Guest Service Rep

    1 month ago

    New Smyrna Beach, United States Strand Hospitality Services Full time

    Description Join the Springhill Suites NSB, a Strand Hospitality managed hotel! We offer competitive pay and benefits for our valued employees! Full time Strand Hospitality associates have the option to enroll in Aetna medical, dental, and vision plans. You also receive paid time off, paid basic life and AD&D insurance and the option to purchase additional...

  • Entry Level Vehicle Service Specialist

    4 weeks ago

    Smyrna, United States Valvoline Instant Oil Change Full time

    Entry Level Vehicle Service Specialist at Valvoline Instant Oil Change summary: As an entry-level vehicle service specialist, you will provide essential preventative maintenance for customer vehicles while delivering excellent customer service. Through a comprehensive training program, you'll learn key automotive skills such as oil changes, fluid checks,...

  • Entry Level Vehicle Service Specialist

    4 weeks ago

    Smyrna, United States Valvoline Instant Oil Change Full time

    Entry Level Vehicle Service Specialist at Valvoline Instant Oil Change summary: As an entry-level vehicle service specialist, you will provide essential preventative maintenance for customer vehicles while delivering excellent customer service. Through a comprehensive training program, you'll learn key automotive skills such as oil changes, fluid checks,...

  • Restaurant Service Specialist

    6 days ago

    Smyrna, Georgia, United States L'Thai Organic Cuisine & Wine Bar Full time

    About the RoleThe successful candidate will be responsible for serving food and beverages to guests, explaining menu items, and ensuring that every guest has a memorable dining experience.As a key member of our team, you will be expected to maintain high standards of cleanliness and organization in the dining areas and respond promptly to guest inquiries.

  • Breakfast Service Specialist

    2 weeks ago

    Smyrna, Tennessee, United States MCR Hotels Full time

    About the RoleWe are seeking a highly motivated Breakfast Attendant to join our team at the Home2/Tru by Hilton Smyrna Nashville. As a key member of our hospitality staff, you will be responsible for delivering exceptional service and creating memorable experiences for our guests during the complimentary breakfast.The ideal candidate will possess excellent...

  • Frosting Specialist

    2 weeks ago

    Smyrna, Tennessee, United States Nothing Bundt Cakes Full time

    Your role as a Frosting Specialist at Nothing Bundt Cakes Smyrna involves putting the finishing touches on our delicious cakes for our guests. To excel in this position, you should be able to FOLLOW NbC proprietary frosting recipe and application methods with precision and achieve productivity goals.We prioritize cake pre-orders according to schedule and...

  • Pancake Service Specialist

    3 days ago

    Smyrna, Tennessee, United States IHOP - Suncakes Full time

    Join Our Pancake Family!IHOP is seeking a talented Server to join our team. As a Server, you will play a key role in delivering exceptional customer experiences, ensuring timely service, and maintaining high-quality food presentation.Key Responsibilities:Deliver outstanding customer service, addressing guest concerns and needs promptly.Effectively manage...