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GCCFI Program Manager

3 months ago

Grand Canyon Village, United States Grand Canyon Conservancy Full time

POSITION ANNOUNCEMENT: PROGRAM MANAGER GCCFI

Grand Canyon Conservancy (GCC) is the official nonprofit partner of Grand Canyon National Park. As the official philanthropic and collaborative partner of Grand Canyon National Park, Grand Canyon Conservancy’s mission is to inspire generations of park champions to cherish and support the natural and cultural wonder of the Grand Canyon. GCC raises private funds, operates retail shops within the park, and provides premier educational programs about the natural and cultural history of the region. 

 The Grand Canyon Conservancy Field Institute provides amazing immersive and educational adventures at the Grand Canyon—all officially designed and developed in partnership with Grand Canyon National Park. The Field Institute is an extension of Grand Canyon National Park and its commitment to education. Since its beginning in 1993, education has been at the core of our mission. Over the years, thousands of people have participated in hundreds of tours and classes at the Grand Canyon, and many of them are now GCC members, donors, and volunteers.

GCC’s Field Institute (GCCFI) is seeking a Program Manager. The GCCFI Program Manager leads program development, staff supervision, program budget oversight, risk management, and program logistics. Additional duties include coordinating with Grand Canyon National Park, ensuring smooth end-to-end program operations and customer satisfaction, and working as an instructor for multiday and day tour programs as needed.


The GCCFI Program Manager Position is a hybrid, full-time, benefit-eligible position based either in Flagstaff, AZ, or at the South Rim of the Grand Canyon. The position is eligible for rental housing at the South Rim and reports to the Chief Operating Officer.


PRIMARY RESPONSIBILITIES

•Develop long-range program strategies to support NPS interpretive and educational priorities, GCC mission and goals, and customer and revenue growth 

•Develop annual trips, itineraries, and partnerships to drive long-term growth and success, including coordination and review with NPS

•Program financial planning, including annual budget development, monthly and quarterly revenue and expense management, inventory management, pricing strategies, and related financial and program reporting

•Coordinate with GCC marketing team to develop annual digital and print marketing plans to deliver on revenue and customer goals 

•Coordinate the development, implementation, and annual review of all risk management policies, procedures, emergency protocols, and incident reporting 

•Create and maintain GCCFI Standard Operating Procedures

•Ensure timely payment and invoice processing for vendors, contractors, and partners

•Select professional contractors for FI Programming as needed

•Provide leadership, prioritization, and workflow support for 2-3 full-time hourly staff to ensure smooth trip logistics and customer satisfaction

•Identify and lead process improvement efforts across GCCFI's core operations, including reservation software, customer communications, NPS coordination, program marketing, departure and guide scheduling, and guide communication

•Assist as a guide on day and multiday trips at the Grand Canyon as needed


MINIMUM QUALIFICATIONS

•3-5 years of work experience in outdoor program management, outdoor education, development and implementation of risk management policies and procedures, and staff supervision (or similar)

•2-3 years of work experience managing budgets, revenues, expenses, and financial reporting

•2+ years of guiding expertise with an emphasis on interpretative skills and group dynamics

•Skilled in using Microsoft Office Products and trip reservation software (Rezdy, Arctic, Flybook, etc) 

•Ability to spend up to 5 days in a wilderness environment, carrying packs up to 40lbs; good physical condition with no limitations that would prevent hiking in remote areas of the Grand Canyon

•Must possess a valid AZ Drivers License


PREFERRED QUALIFICATIONS, SKILLS, AND CHARACTERISTICS

•Ability to effectively interact with and lead others; displays active listening skills, builds trust, maintains a culture of psychological safety, and a commitment to leading diversity, equity, and inclusion

•Excellent communication skills and a proven approach in a collaborative management environment

•Ability to foster change and promote a positive and productive workplace environment

•Demonstrated skill in developing day and multiday outdoor programs that deliver high-quality customer experiences, emphasizing cultural and natural resource education

•Continuous Improvement and Project Management training and experiences (PMP, Six-Sigma, etc) 

•Bachelor, Master, PhD., or equivalent field experience in Outdoor Recreation Management, Natural Sciences, or Science and Resource Management

•Wilderness First Responder (WFR) or Wilderness First Aid (WFA) certification

•Leave No Trace (LNT) Trainer Certification

•Experience working with Indigenous communities

•Interest in and commitment to promoting GCC’s mission, values, and impact


WORKING CONDITIONS 

This position involves sedentary office work, requiring long periods at a desk performing repetitive tasks such as typing, using the telephone, and using other office tools. It also involves fieldwork, short and remote hiking on the rim and into the canyon, and driving 12-passenger vans with program participants. 


GCC CORE VALUES 

GCC has identified four core values representing how we interact with our employees, partners, visitors, supporters, and followers. Our values include the following:  


•Integrity: We are honest, respectful, inclusive, caring, and accountable for our actions. We operate at a high level of excellence, utilizing our resources to their best and fullest potential.

•Education: We are a dynamic learning organization uniquely positioned to cultivate the “awe” of the Grand Canyon.

•Service: We embrace our role as a valued partner of the National Park Service at Grand Canyon National Park and will provide the highest level of excellence in every interaction with employees, partners, visitors, supporters, and donors. 

•Connection: We foster a sense of wonder and adventure for the Grand Canyon.


GCC’S COMMITMENT TO EQUITY, DIVERSITY, AND INCLUSION

Grand Canyon Conservancy embraces and nurtures a welcoming and inclusive environment that promotes diversity, encourages collaboration, and fosters a culture where all employees feel valued, respected, and included. As a dynamic learning organization, we continually evaluate our systems and practices to foster an environment where all employees feel a sense of belonging, are empowered to bring their authentic selves to work, and can thrive personally and professionally. 

GCC provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to any characteristic protected by federal, state, or local laws.


TOTAL COMPENSATION

GCC provides a comprehensive benefits package including vacation and holiday pay, sick leave, Canyon Experience Days, employer-supplemented health benefits package including medical, dental, vision, and health savings account (HSA) plan, employer-paid long-term disability, and life insurance, employer-paid 401(k) retirement plan, and discounts in our retail stores and Grand Canyon Conservancy Field Institute offerings. The hiring salary range for the position is $62,000 to $65,000 annually.


HOW TO APPLY

Please visit our website at:

We ask that you include a resume and cover letter with your application. 



Grand Canyon Conservancy is an Equal Opportunity Employer