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eCommerce Account Manager

4 months ago

Ferndale, United States PetWise Full time

PetWise Inc. is an industry leader of smart, stylish, innovative and environmentally responsible pet

products. We were founded in 1990 and our pet products are available across multiple retail and online

channels throughout the world. We offer a collegial culture, opportunities for career growth and

competitive compensation and benefits. Come join our team and help us design the future of the

company.


Job Summary:

We are seeking a dynamic and driven eCommerce Account Manager to join our team at PetWise. The

selected candidate will take ownership of managing our business relationship with Chewy and other

eCommerce retailers as needed. Reporting directly to the Director of eCommerce, this role is responsible

for achieving retail sales targets and P&L targets for a portfolio of PetWise brands on Chewy.com.

.

Duties & Responsibilities:

● Drive the business forward by owning and delivering the online Joint Business Plan to achieve

targets with Chewy for all PetWise brands

● Take initiative in managing the day-to-day commercial relationship with Chewy for the brand

portfolio, serving as the key point of contact.

● Demonstrate an entrepreneurial mindset by proactively driving new product launches and

continuously analyzing business performance to provide recommendations for improvement.

● Exhibit strong business acumen by defining and executing brand growth strategies for Chewy,

contributing to the annual joint business plan.

● Act as the primary liaison with Chewy, managing and addressing daily requests while

collaborating closely with internal cross-functional teams.

● Take initiative in defining and managing the trade budget and account retail sales growth in

partnership with the Sell-In team.

● Maximize retail onsite exposure by leveraging trade budget and online exclusives to enhance

performance.

● Measure the performance of co-op campaigns and provide recommendations to optimize trade

spend efficiency based on ROI.

● Exhibit an entrepreneurial mindset by executing Perfect Store Online initiatives, collaborating

with the eCommerce Excellence group to optimize online sales fundamentals, content, and

media activation.

● Ensure flawless operations with Chewy for the brand portfolio, including planning GWP/sampling

programs, eCommerce-specific promotions, and accurate forecasting.


Requirements:

● Bachelor's degree

● Minimum of 6+ years of retail, CPG, or account management experience in eCommerce

● Ability to consistently achieve positive results externally.

● Good knowledge of the eCommerce business model with the ability to apply this knowledge

effectively.

● Strong analytical skills to derive actionable insights from data.

● Ability to take initiative, drive the business forward, and demonstrate an entrepreneurial

mindset.

● Strong business acumen with excellent analytical skills, complimented by excellent

communication

● Exceptional organizational and time management skills

● Strong negotiating skills with the ability to influence effectively within the organization.

● Ability to resolve competing priorities for the team and customer within a fast-paced, complex

environment.

● Ability to embrace the fluidity and constant changes in the eCommerce space

● Expertise in Excel

● This role will require occasional travel for in-person team meetings and events, customer

meetings, and conferences,