Global Technical Operations Manager

2 weeks ago


New York, United States Synergy Interactive Full time

We are working with a global fintech client, searching for a highly experienced Technical Operations Manager to join the Global Operations Program Management team based in New York City.


This is a 6-month contract (possibly longer), and hybrid work in the NYC office is required.


This person will have the responsibility of managing a technology operations portfolio of programs, from internal high profile projects, compliance / Internal Audit, Information Security, financial management, internal CRM and other critical programs related to the success of the organization.


You will:


  • Lead end-to-end project management, overseeing projects from inception to completion across global operations.
  • Employ formal processes and tools to manage resources, budgets, risks, and changes effectively.
  • Ensure project deliverables meet both internal and external stakeholder requirements, adhering to specifications, quality standards, budgetary constraints, and timelines.
  • Spearhead programs of work aimed at implementing new initiatives, configuring systems, and enhancing service releases.
  • Maintain a meticulously detailed project schedule, incorporating breakthroughs and contingency plans.
  • Identify project milestones and guide them through customer acceptance.
  • Proactively identify and document project risks, establishing and executing mitigation strategies.
  • Monitor and manage project budgets, comparing forecasted and actual hours/costs, and adjusting plans as necessary to meet financial targets.
  • Facilitate productive meetings by establishing clear agendas and documenting decisions and action items.
  • Coordinate resource allocation and timelines, regularly updating forecasts against allocations to ensure optimal project execution.



Education Required: Computer Science, MBA, BA or related project management delivery focus.


Experience Requirements:


  • 5+ years in a Technology & Project Management role.
  • Good experience from known Financial Services companies
  • Global technology operations for capital markets and trading system companies
  • Experience managing technology projects consisting of infrastructure, systems, and applications.
  • Excellent analytical and organizational skills
  • Strong customer facing / engagement skills
  • Establish relationships that develop trust and encourage confidence.
  • A highly collaborative working style



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