Global Technical Operations Manager
2 weeks ago
We are working with a global fintech client, searching for a highly experienced Technical Operations Manager to join the Global Operations Program Management team based in New York City.
This is a 6-month contract (possibly longer), and hybrid work in the NYC office is required.
This person will have the responsibility of managing a technology operations portfolio of programs, from internal high profile projects, compliance / Internal Audit, Information Security, financial management, internal CRM and other critical programs related to the success of the organization.
You will:
- Lead end-to-end project management, overseeing projects from inception to completion across global operations.
- Employ formal processes and tools to manage resources, budgets, risks, and changes effectively.
- Ensure project deliverables meet both internal and external stakeholder requirements, adhering to specifications, quality standards, budgetary constraints, and timelines.
- Spearhead programs of work aimed at implementing new initiatives, configuring systems, and enhancing service releases.
- Maintain a meticulously detailed project schedule, incorporating breakthroughs and contingency plans.
- Identify project milestones and guide them through customer acceptance.
- Proactively identify and document project risks, establishing and executing mitigation strategies.
- Monitor and manage project budgets, comparing forecasted and actual hours/costs, and adjusting plans as necessary to meet financial targets.
- Facilitate productive meetings by establishing clear agendas and documenting decisions and action items.
- Coordinate resource allocation and timelines, regularly updating forecasts against allocations to ensure optimal project execution.
Education Required: Computer Science, MBA, BA or related project management delivery focus.
Experience Requirements:
- 5+ years in a Technology & Project Management role.
- Good experience from known Financial Services companies
- Global technology operations for capital markets and trading system companies
- Experience managing technology projects consisting of infrastructure, systems, and applications.
- Excellent analytical and organizational skills
- Strong customer facing / engagement skills
- Establish relationships that develop trust and encourage confidence.
- A highly collaborative working style
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