Regional Global Technical Support Assistance

3 weeks ago


New York, United States ICON Consultants, LP Full time
  • Location: On-site at Customer Location in Nashville, TN (local resource only)
  • We have an immediate need for a Technical Support Consultant to join the Regional Global team based in Nashville, TN. Must be able to provide after hours, weekends and holiday support as needed.
  • Requires background checks, Financials, Criminal records, fingerprints, drug testing, driver records.
  • 3PAR Storage, Networking, Server, OneView Support, Environmental testing, expansions, and decommissions.
  • o Collect data and escalate as needed Scheduling various activities On-site Break Fix, Updates, implementation work
  • Prompt availability to assist Client team in Incident Management situation which might be related to HPE Infrastructure in Client IaaS Green Zone (US, SG, HK and UK) during 24x5 coverage window (contractual obligation for which HPE Assist teams in the regions have to support each other).
  • 2 Hours Response Time for Software Support
  • 6 Hours Call-to-repair for Hardware Support


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