Field service technician/support technician
1 week ago
We are hiring an experienced Field service technician/support technician for a long-term contract with a state government agency in Hybrid, Austin, TX.
Onsite 3x per week is required.
The worker will have an excellent understanding of computers (both hardware and software) and a demonstrated.
Willingness to learn and apply new technology.
Performs installation, repair, and preventative maintenance of personnel.
Computers (PC) and related systems.
Troubleshoots and resolves software and hardware failures. Identifies network.
Problems when they relate to personal (desktop or laptop) computers.
Provides technical support, training, and process creation.
and leading various project efforts, and is an exceptional local leader and mentor to junior Technicians.
4 Experience providing “white-glove” executive-level support
5 Experience providing end-user support.
5 Experience in supporting personal computer hardware and routine software installation.
5 Experience troubleshooting IT hardware and peripherals in an enterprise environment
5 Experience supporting Microsoft Productivity tools such as Office 365 and MS Teams
4 Experience supporting video teleconferencing solutions such as Cisco WebEx
5 Experience creating technical knowledge articles.
4 Experience utilizing ServiceNow in a support environment.
5 Working in a multi-vendor environment for support operations
This is a long-term contract opportunity in Austin, Texas, and no sponsorship can be provided. Candidates must be able to pass a background check.
Luna Data Solutions, Inc. provides equal employment opportunities to all employees. All applicants will be considered for employment, and prohibits discrimination and harassment of any type without regard to age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status.
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