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ServiceNow Analyst

3 months ago

Plano, United States MedSys Group Full time

ServiceNow Specialist


NOTE: Cannot work with C2C companies on this role

Overview

We are seeking a highly skilled ServiceNow Reporting Specialist to join our team for a 12-week project. This role involves building, cataloging, and analyzing ServiceNow reports and dashboards, with the potential for extension based on project needs and performance. The ideal candidate will have a ServiceNow Certification or equivalent experience in ServiceNow Analytics, and a strong background in creating and managing reports.

Key Responsibilities

Building ServiceNow Reports:

  • Develop standard reports and dashboards using ServiceNow.
  • Create change, problem, and incident reports tailored to organizational needs.

Cataloging Reports and Dashboards:

  • Document all reports and dashboards created, including details of users and usage statistics.
  • Maintain an organized catalog for easy access and reference.

Running Report Analytics:

  • Analyze the performance and usage of existing reports.
  • Provide insights and recommendations for improvements based on analytical findings.

Building Standard Reports and Dashboards:

  • Develop templates and standardized reports to ensure consistency and reliability.
  • Tailor dashboards to provide key insights and metrics for different user groups.

Evaluating and Comparing Reports:

  • Compare original report requirements with current reports to identify gaps and opportunities for enhancement.
  • Rebuild or adjust reports to better meet the initial requirements and current organizational needs.


Qualifications

  • ServiceNow Certification or equivalent experience in ServiceNow Analytics.
  • Proven experience in building and managing ServiceNow reports and dashboards.
  • Strong analytical skills and the ability to provide actionable insights based on report data.
  • Excellent documentation skills for cataloging reports and dashboards.
  • Experience with change, problem, and incident reporting within ServiceNow.


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