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Guest Service Agent

2 months ago

Los Angeles, United States AccorHotel Full time

Overview:
We are seeking a highly motivated and customeroriented individual to join our team as a Guest Service Agent. As a Guest Service Agent you will be the first point of contact for our guests providing exceptional service and ensuring a positive experience during their stay. This is an excellent opportunity to work in the hospitality industry and be part of a dynamic team.

Duties:
Greet guests upon arrival and provide a warm welcome
Assist guests with checkin and checkout procedures
Handle guest inquiries requests and complaints in a professional and timely manner
Provide information about hotel facilities services and local attractions
Process reservations and manage room assignments
Maintain accurate guest records and ensure confidentiality
Handle cash transactions and maintain a balanced cash drawer
Collaborate with other hotel departments to ensure guest satisfaction
Perform night audit duties as required

Why work here:

 

Competitive pay $23/hr

Opportunities for career advancement within the hospitality industry

Medical Dental & Vision insurance

401(k) matching

Life Insurance

Paid Time off (Holidays vacation & sick time)

Employee discount & referral bonuses

Flexible spending account

If you are passionate about providing exceptional customer service in a hotel environment you can work holidays and weekends as needed we encourage you to apply for the position of Guest Service Agent. Join our team and contribute to creating memorable experiences for our guests.


Qualifications :

Previous experience in guest relations or hotel industry is preferred
Multilingual skills are a plus
Knowledge of front desk operations and hospitality management
Familiarity with night audit procedures is an asset
Proficient in operating phone systems and handling phone etiquette
Excellent customer service skills with the ability to resolve issues effectively
Strong organizational and multitasking abilities
Attention to detail and accuracy in handling guest information
Ability to work flexible hours including evenings weekends and holidays


Remote Work :

No


Employment Type :

Fulltime