Guest Service Agent

4 weeks ago

Los Angeles, United States AccorHotel Full time
Company Description

The Hoxton, Downtown LA is in a neighborhood that has seen a major revival over the last few years, with some of the city's best restaurants, shops and bars opening up there and many more in the pipeline. The Hoxton, Downtown LA offers 174 rooms designed by Ennismore Design Studio, a ground floor restaurant with exciting culinary partners, along with The Hoxton's first rooftop pool with restaurant and amazing views over Broadway, the historic commercial, theatre and cinema district and one of the oldest streets in the city.

Job Description

Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. This is an excellent opportunity to work in the hospitality industry and be part of a dynamic team.

Duties:
- Greet guests upon arrival and provide a warm welcome
- Assist guests with check-in and check-out procedures
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Provide information about hotel facilities, services, and local attractions
- Process reservations and manage room assignments
- Maintain accurate guest records and ensure confidentiality
- Handle cash transactions and maintain a balanced cash drawer
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required

Why work here:

- Competitive pay $23/hr

- Opportunities for career advancement within the hospitality industry

- Medical, Dental & Vision insurance

- 401(k) matching

- Life Insurance

- Paid Time off (Holidays, vacation & sick time)

- Employee discount & referral bonuses

- Flexible spending account

If you are passionate about providing exceptional customer service in a hotel environment, you can work holidays and weekends as needed, we encourage you to apply for the position of Guest Service Agent. Join our team and contribute to creating memorable experiences for our guests.

Qualifications

- Previous experience in guest relations or hotel industry is preferred
- Multilingual skills are a plus
- Knowledge of front desk operations and hospitality management
- Familiarity with night audit procedures is an asset
- Proficient in operating phone systems and handling phone etiquette
- Excellent customer service skills with the ability to resolve issues effectively
- Strong organizational and multitasking abilities
- Attention to detail and accuracy in handling guest information
- Ability to work flexible hours, including evenings, weekends, and holidays

Additional Information

All your information will be kept confidential according to EEO guidelines.

The Hoxton, Downtown LA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. True Facts.

This is employer participates in E-verify

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