Desktop Support Specialist

3 weeks ago


Durham, United States Convergenz Full time

Convergenz is looking for a Desktop Support Specialist to join us and our client in Durham, NC on a long term contract.


This position is 100% onsite (Mon-Fri).

This process requires candidates to be US Citizen as it requires a Federal Clearance


Our ideal candidates possess the following experience:

  • Provides first and second level phone support for end users
  • Knows how to install and service windows 10/11 computers.
  • Know how to image computers
  • Resolve questions regarding issues with many O365 software applications.
  • Record all user inquiries and their resolutions as well as service requests in help desk ticketing system (ServiceNow).
  • The ability to multitask and to Monitor, track system software related inquiries forwarded to tier 3 support for resolution.
  • Provided PC and mobile support to resolve client issues.



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