IT Support/Desktop Support

2 weeks ago


Durham, United States Sky Systems, Inc. Full time
Job DescriptionJob Description

Title: IT Support Specialist
Location: Durham, NC (Onsite)
Duration: Long Term

Job Description:
QC-IT Systems Specialist is responsible for assisting in the day-to-day operations for a suite of laboratory systems and applications, ensuring their stability & integrity, while meeting customer service levels. The operations include managing user accounts, performing system reviews, and performing data backup/archival. The specialist is also responsible for supporting the timely delivery of QC-IT projects, assisting with CSV deliverables and GxP documentation in collaboration with laboratory experts.

Your key responsibilities:
• Review and update SOPs
• Coordinate and manage the deliverables of monthly maintenance events (e.g. scheduled backups).
• Engage with Quality Control (QC) to ensure solutions are delivered and maintained to meet business goals and end user needs.
• Support QC business by managing QC requests in a timely manner.

Minimum requirements :
• At least 3-5 years of working experience in information technology. Excellent knowledge of the English language (written and spoken).
• Knowledge of laboratory instruments and related software applications
• Experienced with troubleshooting and problem-solving
• Experienced with GxP compliance and Computer Systems Validation preferred
• Working understanding of IT infrastructure and architecture. Knowledge of laboratory processes preferred

Company DescriptionSky Systems, Inc. (DBA SkySys) is a technology consulting firm based out of USA & Canada. SkySys specializes in Recruitment & Staffing, 24/7 On-Site & Remote Services, Managed Services Provider (MSP), Value Added Reseller (VAR) partner for Cisco and Dell, Contact Center Solutions (Cisco, Avaya, Genesys), Web Solutions, and other services. We are global provider and hiring talent across the globeCompany DescriptionSky Systems, Inc. (DBA SkySys) is a technology consulting firm based out of USA & Canada. SkySys specializes in Recruitment & Staffing, 24/7 On-Site & Remote Services, Managed Services Provider (MSP), Value Added Reseller (VAR) partner for Cisco and Dell, Contact Center Solutions (Cisco, Avaya, Genesys), Web Solutions, and other services. We are global provider and hiring talent across the globe

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