Desktop Administrator

3 weeks ago

Durham, North Carolina, United States KDInfoTech Inc Full time

Who is KDInfotech?

KDInfotech offers small and medium sized businesses solutions and support with all aspects of their infrastructure nationwide. We develop, manage, and partner on projects such as, application support, network administration, communication systems, and workstation performance. We like to call ourselves IT Partners that will come in and help in any situation necessary. As a fast growing successful company, we are redefining how tech support benefits our clients.

A Day in the Life of our Desktop Administrator

Our Desktop Administrators are responsible for all daily IT Operational needs. They support our clients in the BioTech industry by understanding their network and systems needs before implementation, and will be working towards managing and maintaining systems. On the daily, Desktop Admins support hardware, software, SaaS, and related wireless/VPN technologies.

Who Should Apply

We welcome all applicants that are constantly seeking to provide exceptional customer service in ever changing highly technical environments. If you are a fast learner, and can communicate complex technical issues to all levels of individuals then we urge you to apply.

*This is a 24/7 operation so working a rotating schedule (including weekends) will be required. The work week will still only be 5 days a week*

Daily Responsibilities

  • Provide user support both onsite and remote staff
  • Troubleshoot Software and Hardware issues for staff as needed
  • Take part in company wide projects (system upgrades, security rollouts)
  • Test and qualify new hardware/software for the company
  • Utilize established ticketing system to track open issues
  • Responsible for knowledge Base documentation creation
  • Supporting C-Level executives when needed
  • All other duties as assigned

Qualifications and Skills

  • 2+ years of support experience with a variety of operating systems (MacOS preferred)
  • Proficient within Google Workspace administration
  • Experience with SaaS Applications
  • Experience with Okta administration
  • Audio/Visual application support and troubleshooting (Zoom)
  • Work experience with JAMF for MDM
  • Work experience in supporting Biotech Labs is preferred
  • Expertise in deploying and supporting desktops/laptops, phone systems, and various mobile devices
  • PowerShell, Bash, or Python scripting experience is preferred

Why work for KDI?

KDI offers leading edge benefits to all of our team members that include but are not limited to;

Unlimited PTO and Sick days

PPO and HMO options for Medical Benefits

Dental and Vision Benefits

401k Match

Cell phone reimbursement options

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