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Systems Support Specialist

2 months ago

Bedford, United States LogixHealth Full time

Location: Bedford, MA; Onsite


This Role:

To ensure proper computer operation so that end users can accomplish business tasks.


Key Responsibilities:

  • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions.
  • Create new hire accounts in Active Directory, adding computers to the domain, and setting up VOIP phones
  • Install, configure, end-user workstations and related hardware and software to deliver required desktop service levels.
  • Collaborate with Network and Systems Administrators to ensure efficient operation of the desktop computing environment.
  • Where required, administer, and resolve issues with associated end-user workstation, telecom, and networking products.
  • Receive and respond to incoming calls, e-mails, and/or support tickets regarding desktop and application problems.
  • Maintain an accurate inventory of user’s software and hardware.
  • Update computer software & hardware
  • Participate on the on-call rotation


Qualifications:

To perform this job successfully, an individual must be able to perform each Key Responsibility satisfactorily. The following requirements are representative of the knowledge, skills, and/or ability required to perform this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the duties.


Required:

  • Degree in computer science or equivalent combination of education and experience required
  • Minimum of 3 years System Support experience required
  • Experience with desktop and server operating systems, including Windows 10, O365, Windows Server and Mac Lion; Intune, Active Directory, O365 and Azure; MDT, Sophos, VPN and Citrix; Secure Printing, scanning; Mac iOS
  • Experience working in a team-oriented, collaborative environment
  • Knowledge of computer hardware including Dell Desktops, Notebooks, Macs, and handheld devices
  • Working knowledge of diagnostic utilities including Network connectivity tools (ping, nslookup, etc.)
  • Working knowledge in deployment tolls and security
  • Ability to conduct research into a wide range of computing issues required

Preferred:

  • Certification in CompTia A+ and Microsoft Certified Desktop Support Technicians
  • Skills in scripting (PowerShell) preferred


Benefits at LogixHealth:

We offer a comprehensive benefits package including health, dental and vision, 401(k), PTO, paid holidays, life and disability insurance, on-site fitness center and company-wide social events.


About LogixHealth:

At LogixHealth we provide expert coding and billing services that allow physicians to focus on providing great clinical care. LogixHealth was founded in the 1990s by physicians to service their own practices and has grown to become the nation’s leading provider of unsurpassed software-enabled revenue cycle management services, offering a complete range of solutions, including coding and claims management and the latest business intelligence reporting dashboards for clients in 40 states.

Since our first day, we have had a clear vision of a better healthcare system and have continually evolved to get there. In addition to providing expert revenue cycle services, we utilize proprietary software to provide valuable financial, clinical, and other data insights that directly improve the quality and efficiency of patient care.

At LogixHealth, we’re committed to Making intelligence matter through our pillars of Physician-Inspired Knowledge, Unrivaled Technology and Impeccable Service.

To learn more about us, visit our website